WhatsApp PIN Activation Issues on iOS Devices

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WhatsApp PIN Activation Issues on iOS Devices

iPhone users are mostly reporting issues about not receiving the activation PIN/code for WhatsApp as an OTP. The following table lists the possible cause(s) and troubleshooting step(s):

Issue

iPhone users are mostly reporting issues about not receiving the activation PIN/code for WhatsApp as an OTP. The following table lists the possible cause(s) and troubleshooting step(s):

Cause

The issue lies with the following entities:

  • Meta / WhatsApp
  • Apple / iPhone

This issue occurs in WhatsApp and WhatsApp Business Apps. As a result, the same issue is observed in WhatsApp Phone Capture.

Troubleshooting Steps

Some potential fixes are:

  • Network Issues:A stable internet connection is crucial for
    receiving OTPs. Ensure that your iOS device has
    a reliable internet connection through cellular
    data.
  • Do Not Disturb Mode:If your iOS device is in the “Do Not Disturb”
    mode, it may suppress notifications, including
    OTPs. Make sure that your device is not in this
    mode when expecting an OTP.
  • iMessage Issues:If you are using iMessage for SMS, ensure that
    iMessage is activated and working properly. If
    you encounter issues, you may try temporarily
    disabling iMessage to receive OTPs via standard
    SMS.
  • iOS Settings:Check your iOS settings to ensure that messages
    and notifications are allowed for the relevant
    apps, including the one generating the OTP.
  • iOS Updates:Ensure that your iOS device is running the latest
    version of the operating system. Updates may
    include bug fixes and improvements that could
    address any issues related to OTP delivery.
  • Blocked Contacts:Ensure that the sender’s number is not blocked on your iOS device.
  • Filter unknown senders:Ensure that the setting to filter unknown senders
    is turned off.
  • Activate WhatsApp Business on Android and
    then migrate to WhatsApp on an iPhone:
  1. Activate the same number with WhatsApp
    Business app on an Android phone.
  2. Migrate your app to WhatsApp on your iOS
    device.

Note

You will need two phones to accomplish this.



Important

If you are still not receiving the activation code/PIN as an OTP, contact Smarsh support.


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