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FAQs

Android Capture — Tutorial

| Android Capture, Android Capture Tutorial, FAQ, Tutorials, Tutorials | No Comments
Android Capture — Tutorial Android Capture is a lightweight archiving application installed on an Android mobile device that captures SMS, MMS, and voice calls. Employees send or receive messages, and…

How Does an Administrator Configure the Android Capture for Employees

| Android Capture, Archiver | No Comments
To set up the Android Capture for your group Make sure all your employees are registered under your Admin and you activated an archiving destination for mobile messages  (You can…

Setting Battery Usage As Non-Optimized

| Android Capture, Android Capture Tutorial, FAQ | No Comments
Unlike other Apps, the Android Capture should NOT have optimized battery usage. • Configure the battery optimization of Apps as follows:Capturing calls and messages in Sleep Mode settings: Tap GO…

How to download and activate the Android Capture?

| Android Capture, Android Capture Tutorial, FAQ | No Comments
Android Capture Sign-Up Process This guide explains the sign-up steps for the TeleMessage Android Capture app. TeleMessage Android Capture is a background application, that is capable of archiving SMS/MMS and…

Android Capture with Voice Recording Support

| Android Capture, FAQ, Uncategorized | No Comments
Note for US and Canadian users: Android devices in your region do not support native Voice call recording. You can use the Android Capture to records SMS/MMS text messages. TeleMessage…

WhatsApp activation issue on enterprise numbers

| Enterprise Number Capture , WhatsApp Capture | No Comments
When WhatsApp shows a message stating, "not a valid number in the US," it typically means that WhatsApp logic believes the number is inactive or unused for a long time. As part of the…

How to Initiate Number Port or Hosted Messaging Requests

| ENA, Enterprise Number Capture , FAQ | No Comments
TeleMessage supports the porting of text and voice services from your current provider as well as hosted messaging. Hosted numbers cover the ability to route your text messaging traffic from…

Enterprise Number Capture – Tutorial

| ENA, Enterprise Number Capture , Tutorials | No Comments
Enterprise Number Capture Sign In With a New Number To sign in to the Enterprise Number Capture app with a new number: Install and open the application. On an iOS…

How to Configure the Enterprise Number Capture for my Employees?

| Enterprise Number Capture | No Comments
To set up the Enterprise Number Capture for your group Be sure all your employees are registered under your Admin and you activated an archiving destination for mobile messages. Also validate if you’re…

Why am I getting iMessages replies when I send SMS texts with my Enterprise Number Capture ?

| Enterprise Number Capture , FAQ | No Comments
If you are using our Enterprise Number Capture (ENA) app, but getting replies from iOS users as iMessage that are not archived, it's related to the following iPhone limitation/bug. iPhone…

How to activate employees for TeleMessage Network Archiving

| Network Carrier Capture | No Comments
To provision company employees for the TeleMessage Network Carrier Capture Provide the data below and forward it to your account manager and our support team. You can fill the details…

O2 project external process integration: SFTP setup

| FAQ, O2 | No Comments
A. Preliminary Steps O2 project integrators must acquire the O2 public key for SFTP setup. This key is generated by TeleMessage and should be deployed by O2. B. Implementation stages…

How to enroll employees for HK CSL Network Archiving

| Network Carrier Capture | No Comments
To provision company employees for the HK CSL Network Carrier Capture Provide the data below and forward it to your HK CSL account manager and the TeleMessage support team You…

How to enroll employees for T-Mobile Network Archiving

| Network Carrier Capture | No Comments
To provision company employees for the T-Mobile Network Carrier Capture Provide the data below and forward it to your TELUS account manager and the TeleMessage support team You can download…

Microsoft 365 Activation for T-Mobile Network Carrier Capture

| AT&T, Microsoft 365 Connector | No Comments
Activating the TeleMessage T-Mobile Network Carrier Capture for Microsoft 365 This document explains the functions enabled by the TeleMessage T-Mobile Network Carrier Capture, and how to order, activate and use…

Archiving WhatsApp API messages with the TeleMessage WhatsApp Cloud Capture

| FAQ, WhatsApp Cloud Capture | No Comments
The Meta WhatsApp business API enables sending API messages. TeleMessage archives these two types of messages with templates. Note that the API chat sender TO and FROM identifying parameters  are…

Activating the TeleMessage WhatsApp Cloud Capture Service

| FAQ, WhatsApp Cloud Capture | No Comments
To activate the TeleMessage WhatsApp Cloud Capture Service follow these steps: If you don't have WhatsApp on your phone, first install WhatsApp Business or WhatsApp. If this is your first…

WhatsApp Cloud Capture Administrator Onboarding Email

| FAQ, WhatsApp Cloud Capture | No Comments
Congratulations, your account is all set! The attached spreadsheet contains a list of your WhatsApp Cloud Capture users. Beginning tomorrow you will receive a daily email from TeleMessage Cloud Archiver…

Configure the WhatsApp Capture for my Employees

| WhatsApp Capture, WhatsApp Cloud Capture, WhatsApp Phone Capture | No Comments
To Configure the TeleMessage WhatsApp Capture for your Employees Fill your employee's data in this Excel sheet as specified here. Note that TeleMessage has two WhatsApp capture products. Follow the…

WhatsApp Cloud Capture Onboarding guide

| WhatsApp Cloud Capture | No Comments
If you don’t have WhatsApp on your phone first install WhatsApp, or WhatsApp Business. If this is your first installation, please exchange a few messages with others before you move…

Installation or Upgrade Failure on iOS Devices

| WhatsApp Phone Capture, WhatsApp Phone Capture Tutorial | No Comments
For WhatsApp iOS Phone Archiver installation, see also Installation instructions FAQ. For WhatsApp iOS Phone Archiver upgrade, see also Upgrade instructions FAQ. Q: Application installation is taking too long? A:…

Archiving WhatsApp Group and Conference Calls

| FAQ, WhatsApp Phone Capture, WhatsApp Phone Capture Tutorial | No Comments
WhatsApp supports receiving and initiating voice and video calls with several participants, through group calls and/or adding additional participants in 1:1 call which will automatically convert into a conference call.…

WhatsApp Phone Capture Supported Features

| FAQ, WhatsApp Phone Capture | No Comments
The following table depicts WhatsApp Phone Capture features and capabilities as per operating system, with explanatory comment as required. The benefits of using our WhatsApp Capture include:  Communicate using the…

Avoiding WhatsApp PIN Activation Issues on iOS devices

| FAQ, WhatsApp Phone Capture | No Comments
iPhone users are more commonly reporting issues of non-reception of the OTP PIN activation code. (some examples): macOSX, howtoisolve, geekinstructor, digitbin, reddit, My iphone support , Trevor Nace ). This problem lies between Meta/WhatsApp and Apple/iPhone makers. The…

WhatsApp 6-digit activation iPhone code non-reception

| FAQ, WhatsApp Phone Capture | No Comments
Multiple reasons exist that may affect the delivery of OTPs to iOS devices. Many iPhone users have been facing this issue. (some examples: macOSX, howtoisolve, geekinstructor, digitbin, reddit, My iphone support , Trevor Nace ). TeleMessage is dedicated to…

Capturing Customer’s App Screen Name for WeChat Capture

| WeChat Capture | No Comments
Temporary unknown screen name as a result of a processing of user profile data Since users’ personal data such as name are protected by personal data privacy law, the following…

Controlling WeDoc permissions in WeCom

| FAQ, WeChat Capture | No Comments
To prevent one department from seeing another department's WeDrive doc: In WeCom mobile APP, tap Workspace Tap WeDrive Select company Tap ... (more) Tap View All Space Memb... Visit the…

WeCom Guide Compilation

| FAQ, Uncategorized, WeChat Capture | No Comments
1 Guide for WeCom account Setup and Verification for Companies with a China entity 2 Guide for WeCom Account Setup and Verification with an Overseas Business License 3 WeCom Admin…

How to Configure WeChat Capture for my Employees

| WeChat Capture | No Comments
To Configure the TeleMessage WeChat Capture for your Employees, you have two options: Use the TeleMessage WeChat Work Enterprise account: Your company will be opened as an independent division under…

Telegram Capture Supported Features

| FAQ, Telegram Phone Archiver | No Comments
The following table depicts Telegram Capture features and capabilities as per operating system, with explanatory comment as required. The benefits of using our Telegram Capture include:  Communicate using Telegram and…

Telegram Capture Onboarding

| FAQ, Telegram Phone Archiver | No Comments
Telegram Capture Onboarding 1.    Download and installation Android Before you install the Telegram Capture (TM TLGR app), ensure that your phone settings allow installations from unknown sources. Refer to this…

Setting Up the Apple Developer Enterprise Program For iOS Telegram Capture

| FAQ, Telegram Phone Archiver | No Comments
Setting Up the Apple Developer Enterprise Program For iOS Telegram Capture TeleMessage enables customers with an Apple Developer Enterprise Program to build and deploy Telegram Capture for iPhone applications. You…

Transferring Telegram chat history to the Telegram Capture app

| FAQ, Telegram Phone Archiver | No Comments
Assumptions: Your Telegram account is linked to your mobile number. Your Telegram Capture account (TM TLGRM) will be linked to the enterprise number allocated to you in your welcome mail.…

How Do I Allow Installation from Unknown Sources in Android?

| FAQ, Telegram Phone Archiver | No Comments
Before you install the TeleMessage Archiver apps, ensure that your phone settings allow installations from unknown sources. Some devices will have a single setting control for all installing applications. Some…

How to install (and register) Signal Capture from the iOS App Center?

| Application logs, FAQ, Signal | No Comments
How to install (and register) Signal Capture from the iOS App Center? In the App Center web page, tap ‘DOWNLOAD’.       → Tap ‘INSTALL’.       → The application will…

How to capture TeleMessage Android Application Logs via PC when sending logs from the app is unavailable?

| Android Capture, Application logs | No Comments
How to capture TeleMessage Android Application Logs via PC when sending logs from the app is unavailable? To extract logs from an app that crashes before you can send logs…

Extracting Logs from an iOS device

| Administrator Tools, Application logs, FAQ, WhatsApp Phone Capture, WhatsApp Phone Capture Tutorial | No Comments
If the app on you iOS device crashes, you can extract low level logs in one of the ways described in this topic. Using the libimobiledevice Library You can extract…

Capturing Native Call Recording

| Android Capture, Android Capture Tutorial, Application logs | No Comments
1. Overview  TeleMessage Android Capture application supports devices with native call recording. The calls are recorded into a dedicated folder on the phone. The Android Capture applications needs to configure the calls folder location on the device. The app will try to locate…

How to Send Logs on Telegram Capture?

| Application logs, FAQ, Telegram Phone Archiver | No Comments
How to Send Logs on Telegram Capture? Telegram Capture (TM TLGR) allows you to send logs to TeleMessage support in case of a technical issue with the app.Tap the hamburger…

How to install (and register) Signal Capture from the iOS App Center?

| Application logs, FAQ, Signal | No Comments
How to install (and register) Signal Capture from the iOS App Center? In the App Center web page, tap ‘DOWNLOAD’.       → Tap ‘INSTALL’.       → The application will…

Using Apple Business Manager to Distribute Signal Capture

| FAQ, Signal | No Comments
TeleMessage enables enterprise customers who need to record their employee Signal application to deploy the Signal Capture from TeleMessage private Apple Store, using one of two distribution methods: MDM (recommended)…

Android Signal Capture for Google Enterprise Private Store

| FAQ, Signal | No Comments
TeleMessage enables enterprise customers who need to record their employee Signal application to deploy the Signal Archiver from the company’s private Google Play private store. This is popular with customers who are…

How to Send Logs on Signal Capture?

| Application logs, FAQ, Signal | No Comments
How to Send Logs on Signal Capture? Signal Capture (TM SGNL) allows you to send logs to TeleMessage support in case of a technical issue with the app.Tap the vertical…

Setting Up the Apple Developer Enterprise Program For iOS Signal Capture

| FAQ, Signal | No Comments
Setting Up the Apple Developer Enterprise Program For iOS Signal Capture TeleMessage enables customers with an Apple Developer Enterprise Program to build and deploy Telegram Capture for iPhone applications. You…

TeleMessage Voice Call Capture Onboarding Guide

| Voice Call Capture | No Comments
1. Overview The TeleMessage Voice Call Capture enables you to archive outgoing and incoming calls. In order to record incoming calls, your mobile number must be forwarded to a TeleMessage…

TeleMessage user provisioning sync to Microsoft Entra ID tenants using SCIM

| Microsoft 365 Connector | No Comments
TeleMessage user provisioning sync to Microsoft Entra ID tenants using SCIM SCIM - System for Cross-domain Identity Management – is an open standard that allows for the automation of user…

Microsoft 365 Throttling Rate Limitations

| FAQ, Microsoft 365 Connector | No Comments
Users of the TeleMessage Microsoft 365 Connectors should understand the following limitations Rate Limit Up to 1200 messages/hour per unique source unique destination Up to 3600 messages an hour per multiple sourcesunique destination…

Connecting TeleMessage Mobile Archiver with Microsoft 365

| FAQ, Microsoft 365 Connector | No Comments
Connecting your TeleMessage account with your Microsoft 365 tenant, employees and compliance portal: Overview Microsoft enables tenants to import employee mobile communications into Microsoft 365 Advanced Compliance, eDiscovery, Communication Compliance,…

Creating and Administering Microsoft 365 Connectors

| FAQ, Microsoft 365 Connector | No Comments
To set up a connector The setup of the connectors is performed once by the company administrator. A connector must be created for every channel that you plan to capture.…

Archiving Mobile Communications in Microsoft 365 for SLED Tenants

| Microsoft 365 Connector | No Comments
State, Local & Education (SLED) organizations are bound by regulations requiring mobile archiving to achieve communication compliance. For example, the Freedom of Information Act (FOIA) and the Public Records Act…

Android Capture — Tutorial

| Android Capture, Android Capture Tutorial, FAQ, Tutorials, Tutorials | No Comments
Android Capture — Tutorial Android Capture is a lightweight archiving application installed on an Android mobile device that captures SMS, MMS, and voice calls. Employees send or receive messages, and…

Admin Portal — Tutorial

| Administrator Tools, Mobile Admin Portal, Tutorials | No Comments
Admin Portal — Tutorial The Mobile admin portal, referred to as the admin portal in this guide, enables administrators to: Compose and send messages to single and multiple recipients. Compose…

Enterprise Number Capture – Tutorial

| ENA, Enterprise Number Capture , Tutorials | No Comments
Enterprise Number Capture Sign In With a New Number To sign in to the Enterprise Number Capture app with a new number: Install and open the application. On an iOS…
WhatsApp PC Guide

WhatsApp Web and WhatsApp Desktop Guide

| Tutorials, WhatsApp Capture | No Comments
This WhatsApp Web/Desktop guide covers the following topics: (click on the links below or read the full guide)Install WhatsApp on Your Computer Running WhatsApp on Your Computer • Download WhatsApp…

How to use the TeleMessage Messaging App for Android?

| App, Videos | No Comments
These videos cover everything from sending new messages, to creating groups, managing contacts and configuring your settings. All you need to do is download the app!

How Do I Manage My iOS (Apple) App?

| App, Uncategorized, Videos | No Comments
These videos cover everything from sending new messages, to creating groups, managing contacts and configuring your settings. All you need to do is download the app! https://www.youtube.com/embed?listType=playlist&list=PLTXIobF1uDwrkpqZZ1PQmth93cQMa9GAZ&v=eFJEgz1st2o

How Do I Manage Messages and Groups in the Web Portal?

| Administrator Tools, Videos, Web Interface | No Comments
New to the TeleMessage web portal? Once you've created an account, get started sending messages & creating groups directly from the comfort of your desktop or laptop!

How to manage users on the administrator web portal?

| Administrator Tools, Videos, Web Interface | No Comments
Learn what kinds of tools you can use to centrally manage users, enforce policies, and get statistics and reports through the TeleMessage web interface. Note: Customers that did not purchase…

TeleMessage Excel Mass Messaging User Guide

| FAQ, Mass Messaging | No Comments
1. Overview The TeleMessage Excel Mass Messaging solution enables customers to send bulk SMS via Excel macro form. TeleMessage Excel Mass Messaging features: Send up to 1 million SMS bulk.…

How can SMS recipients unsubscribe from service?

| Mass Messaging | No Comments
How can SMS recipients unsubscribe from the service? SMS recipients can unsubscribe from the TeleMessage SMS service by replaying with a code word. The recipient’s mobile number will be added…

How Do I Manage Messages and Groups in the Web Portal?

| Administrator Tools, Videos, Web Interface | No Comments
New to the TeleMessage web portal? Once you've created an account, get started sending messages & creating groups directly from the comfort of your desktop or laptop!

How to manage users on the administrator web portal?

| Administrator Tools, Videos, Web Interface | No Comments
Learn what kinds of tools you can use to centrally manage users, enforce policies, and get statistics and reports through the TeleMessage web interface. Note: Customers that did not purchase…

How do I sign-up?

| Web Interface | No Comments
It’s easy. Sign up here.

 I don’t remember my username.

| Web Interface | No Comments
Bummer.Contact our support team.

Company Administrator Portal Overview

| Administrator Tools, FAQ, Uncategorized | No Comments
Login to the administrative portal with your Username and Password: Once you have passed this step, and entered a correct username and password The page will change and will display a…

Admin Portal — Tutorial

| Administrator Tools, Mobile Admin Portal, Tutorials | No Comments
Admin Portal — Tutorial The Mobile admin portal, referred to as the admin portal in this guide, enables administrators to: Compose and send messages to single and multiple recipients. Compose…

Adding Users as Sub-admin/Managers

| Administrator Tools, FAQ | No Comments
A company can add several employees to manage the service during the TeleMessage onboarding process. To add users as sub-admin/managers Create a Sub Manager : In the admin portal go…

How to connect Intune MDM connect to Apple Business Manager and Public Store

| Administrator Tools, MDM, Microsoft 365 Connector | No Comments
This guide explains how to use the Microsoft Intune MDM to Intune connect to Apple Business Managed Apps, as well as AppStore Public applications, and deploy both for your company…

 Why can’t I buy message credits?

| Payment Issues | No Comments
It depends what kind of user you are. Please contact support.

How much does it cost to send me messages?

| Payment Issues | No Comments
Cost per message depends on the country of the recipient. Check out our International Pricing page or contact our sales team for more information.

How do I upgrade from Basic to Pro?

| Payment Issues | No Comments
Purchase > Purchase Pro Subscription > Upgrade to Pro > Make sure your details are filled in properly > Continue. Someone from our team will get back to you shortly…

How can I see my credit balance?

| Payment Issues | No Comments
Your credit balance will appear on your dashboard or you can go to “View Usage”.

Sending attachments in SMS

| FAQ, SMS/IP | No Comments
Send documents and files via SMS by sending a link to a web page containing the files. All of TeleMessage interfaces for sending the SMS — like TeleMessage web application,…

What is the max size of text message I can send to the app?

| App, SMS/IP | No Comments
3,000 chars (note that for SMS it is capped at 10 concatenated SMS, therefore a fallback to SMS message might not include the full IP message)

What are the options to set in the ‘FROM’ field for SMS and IP?

| SMS/IP | No Comments
If you are in the US or Canada – SMS messages will always originate from a system allocated number or short code. When sending an IP message our options in…

Can we forward inbound IP messages to our SFTP site.

| SMS/IP | No Comments
In short, Yes. Here is how. Our forwarding capabilities support posting replies and messages to external URLs. We will send an XML with the status/reply/message – which can include pictures as well.…

App

What is the max size of text message I can send to the app?

| App, SMS/IP | No Comments
3,000 chars (note that for SMS it is capped at 10 concatenated SMS, therefore a fallback to SMS message might not include the full IP message)

How to use the TeleMessage Messaging App for Android?

| App, Videos | No Comments
These videos cover everything from sending new messages, to creating groups, managing contacts and configuring your settings. All you need to do is download the app!

How Do I Manage My iOS (Apple) App?

| App, Uncategorized, Videos | No Comments
These videos cover everything from sending new messages, to creating groups, managing contacts and configuring your settings. All you need to do is download the app! https://www.youtube.com/embed?listType=playlist&list=PLTXIobF1uDwrkpqZZ1PQmth93cQMa9GAZ&v=eFJEgz1st2o

What type of files can I view in the app?

| App, Archiver | No Comments
The app supports viewing images, video, audio and location as well text files, PDFs and Office documents such as PowerPoint, Excel, Word.

Can I send files and images to people that do not have the app installed?

| App | No Comments
Yes. When sending messages with attachments such as files, documents, image, video and audio files to recipients that do not have the app installed, the recipient will receive an SMS…
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