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Mobile Archiver

How to download and activate the Android Archiver?

| Android Archiver | No Comments

Learn in this video the simple steps required to activate your Android Archving app. Download…

How do I know if my service is working properly?

| Android Archiver, Archiver, Enterprise Number Archiver, Network Archiver | No Comments

For the Enterprise Number Archiver, a test message is sent to your primary account when…

Android Archiver Support

| Android Archiver | No Comments

To automatically archive all your MMS messages: Enable the following setting:Device Settings > Applications >…

How to download & activate the Enterprise Number Archiver app?

| Enterprise Number Archiver | No Comments

View this video to understand the steps required to download, install and activate your Enterprise Number Archiver…

How to text and make calls with the Enterprise Number Archiver?

| Enterprise Number Archiver | No Comments

Learn how to activate and use your Enterprise Number Archiver Device

How do I know if my service is working properly?

| Android Archiver, Archiver, Enterprise Number Archiver, Network Archiver | No Comments

For the Enterprise Number Archiver, a test message is sent to your primary account when…

How to display the Enterprise number?

| Enterprise Number Archiver | No Comments

You can find your Enterprise number under Settings on your mobile device.

Which network carriers are supported?

| Enterprise Number Archiver | No Comments

For the Enterprise Number Archiver and Android Archiver, we support all networks in the USA,…

Why aren’t my messages appearing in my iPhone archive?

| Network Archiver | No Comments

Please make sure you have iMessage turned off on your phone. ● Either block iMessage…

How do I know if my service is working properly?

| Android Archiver, Archiver, Enterprise Number Archiver, Network Archiver | No Comments

For the Enterprise Number Archiver, a test message is sent to your primary account when…

In the network based archiver plan, are iMessages captured?

| Network Archiver | No Comments

No – iMessages are not delivered over the mobile network carrier and therefore cannot be…

Are additional fees paidy to the mobile carrier?

| Network Archiver | No Comments

Yes, in most cases the mobile carrier will charge a fee that will appear on…

Is there a restriction when sending mass text messages?

| Account | No Comments

Not really, we allow up to 10,000 recipients per message and up to a length…

Is it possible to combine archiving method solutions?

| Account, Archiver | No Comments

Yes. Companies can combine Android, Enterprise Number and Network Archiver users under a single archive….

How much does Pro cost?

| Account | No Comments

Pro manager is on a pay per user basis at 5$ per user. Look at…

What is the difference between Basic and Pro?

| Account | No Comments

Pro user adds your account administrative capabilities over your company’s users, reports, statistics, SMS fallback,…

 I don’t remember my username, what do I do?

| Account | No Comments

Send an email to our support with as much information as you can and we…

How to configure employee email to mobile in exchange

| Administrator Tools, General | No Comments

To enable TeleMessage EAC Email > SMTP functionality  (Exchange connector for: SMS, MMS, Voice, Fax…

How to change the time zone setting?

| Administrator Tools | No Comments

In the Menu Bar Settings: 1. Select Company Setings 2. Select User Settings 3. Choose…

How to open CSV reports in languages other than English

| Administrator Tools, FAQ | No Comments

How to Open CSV Reports in Languages Other Than English If your CSV report headers…

How Do I Manage Messages and Groups in the Web Portal?

| Administrator Tools, Videos, Web Interface | No Comments

New to the TeleMessage web portal? Once you’ve created an account, get started sending messages…

Where can I find the WSDL for the SOAP API?

| Advanced FAQs (APIs & more...) | No Comments

Go to https://secure.telemessage.com/services/telemessage?WSDL.

How do I choose the best API to connect to?

| Advanced FAQs (APIs & more...) | No Comments

For server code programming, we recommend you use the SOAP or XML API. For Scripting…

 I want to send a message with 30,000 recepients. Why does it fail?

| Advanced FAQs (APIs & more...) | No Comments

We offer up to 10,000 recepients per message, but please contact us for more information.

How can I play messages to landline without the prefix?

| Advanced FAQs (APIs & more...) | No Comments

You can set and record a personal prefix, via your account on the web portal: https://secure.telemessage.com/memberLogin.html….

What is the max size of text message I can send to the app?

| App, SMS/IP | No Comments

4000 chars (note that for SMS it is capped at 10 concatenated SMS, therefore a…

How Do I Manage My Android App?

| App, Videos | No Comments

These videos cover everything from sending new messages, to creating groups, managing contacts and configuring…

How Do I Manage My iOS (Apple) App?

| App, Uncategorized, Videos | No Comments

These videos cover everything from sending new messages, to creating groups, managing contacts and configuring…

What type of files can I view in the app?

| App, Archiver | No Comments

The app supports viewing images, video, audio and location as well text files, PDFs and…

Can I send files and images to people that do not have the app installed?

| App | No Comments

Yes. When sending messages with attachments such as files, documents, image, video and audio files…

How to configure employee email to mobile in exchange

| Administrator Tools, General | No Comments

To enable TeleMessage EAC Email > SMTP functionality  (Exchange connector for: SMS, MMS, Voice, Fax…

How to use EAC to create a Send connector to route outbound email through TeleMessage

| General, SMTP API | No Comments
To allow routing of email through the TeleMessage host for delivery to both internal company...

Does AT&T record voice calls?

| General | No Comments

AT&T does not currently support call recording

How do I create a carriage return (line feed) within APIs

| General | No Comments

Use the sequence “\n\r”. Carriage returns (new lines) cannot be performed with “CRLF”.

Why do I see O2 sms and calls twice in archive

| Archiver | No Comments

When two O2 accounts are texting or calling each other the O2 exporting model logs…

How to download & activate the Enterprise Number Archiver app?

| Enterprise Number Archiver | No Comments

View this video to understand the steps required to download, install and activate your Enterprise Number Archiver…

How to download and activate the Android Archiver?

| Android Archiver | No Comments

Learn in this video the simple steps required to activate your Android Archving app. Download…

How do I purchase more message credits?

| My Account | No Comments

Through the welcome page, you have the option to purchase more credit

Can multiple users share one account?

| My Account | No Comments

This can be done using our Pro Manager and Business users, for more details and…

 I don’t remember my username what do I do?

| My Account | No Comments

Please send a request with the maximum amount of identifying details to our support email…

Notice of Outlook Plug-in Discontinuance

| FAQ, Outlook Plug-In | No Comments

Effective immediately TeleMessage is discontinuing new developments and bug fixes for the Outlook Plug-in. The…

Messages I sent from Outlook were only partially received.

| Outlook Plug-In | No Comments

Go to Add-Ins > TeleMessage > Options > SMS Settings.   Make sure to set…

The Outlook Plug-In doesn’t appear in the toolbar.

| Outlook Plug-In | No Comments

This differs in different versions of Outlook. In 2010 you need to go to File…

I want to send SMS messages only.

| Outlook Plug-In | No Comments

Go to Add-Ins > TeleMessage > Options > SMS Settings. Choose whether you’d like to…

How much does the TAP service cost?

| Pager Replacement | No Comments

Our TAP to Text (SMS) pricing is available here.

How to configure TAP-line-through-company-switchboard to your service?

| Pager Replacement | No Comments

When programming your service and modem to call please make sure to include the outside…

Can I use VoIP or Cable phone lines to make TAP calls?

| Pager Replacement | No Comments

No. TAP requires you to use traditional TDM phone lines for the calls provided by…

Where is the TAP number you will provide geographically?

| Pager Replacement | No Comments

The TAP numbers we provide are located in New Jersey. Please make sure the phone…

 Why can’t I buy message credits?

| Payment Issues | No Comments

It depends what kind of user you are. Please contact support.

How much does it cost to send me messages?

| Payment Issues | No Comments

Cost per message depends on the country of the recipient. Check out our International Pricing page or contact…

How much does Pro & Business cost?

| Payment Issues | No Comments

For our Pro subscription, each user account costs $5 per month. For our Business subscription,…

How do I upgrade from Basic to Pro?

| Payment Issues | No Comments

Purchase > Purchase Pro Subscription > Upgrade to Pro > Make sure your details are…

How do I purchase more user accounts?

| Payment Issues | No Comments

You can purchase additional user accounts here. You must have a Pro account to purchase user…

Sending attachments in SMS

| FAQ, SMS/IP | No Comments

Send documents and files via SMS by sending a link to a web page containing…

What is the max size of text message I can send to the app?

| App, SMS/IP | No Comments

4000 chars (note that for SMS it is capped at 10 concatenated SMS, therefore a…

What are the options to set in the ‘FROM’ field for SMS and IP?

| SMS/IP | No Comments

If you are in the US or Canada – SMS messages will always originate from…

Can we forward inbound IP messages to our SFTP site.

| SMS/IP | No Comments

In short, Yes. Here is how. Our forwarding capabilities support posting replies and messages to external URLs….

How to use EAC to create a Send connector to route outbound email through TeleMessage

| General, SMTP API | No Comments
To allow routing of email through the TeleMessage host for delivery to both internal company...

The SMTP API doesn’t work for me.

| SMTP API | No Comments

You have to contact our customer support with the IP address and email from which messages will…

How to configure sending messages through an email provider/SMTP interface?

| SMTP API | No Comments

Yes, check out our SMTP Interface. To register, please contact support.

How Do I Manage My Android App?

| App, Videos | No Comments

These videos cover everything from sending new messages, to creating groups, managing contacts and configuring…

How Do I Manage My iOS (Apple) App?

| App, Uncategorized, Videos | No Comments

These videos cover everything from sending new messages, to creating groups, managing contacts and configuring…

How Do I Manage Messages and Groups in the Web Portal?

| Administrator Tools, Videos, Web Interface | No Comments

New to the TeleMessage web portal? Once you’ve created an account, get started sending messages…

How do I Manage Users on the Web Platform?

| Administrator Tools, Videos, Web Interface | No Comments

Learn what kinds of tools you can use to centrally manage users, enforce policies, and…

How Do I Manage Messages and Groups in the Web Portal?

| Administrator Tools, Videos, Web Interface | No Comments

New to the TeleMessage web portal? Once you’ve created an account, get started sending messages…

How do I Manage Users on the Web Platform?

| Administrator Tools, Videos, Web Interface | No Comments

Learn what kinds of tools you can use to centrally manage users, enforce policies, and…

How do I sign-up?

| Web Interface | No Comments

It’s easy. Sign up here.