TeleMessage offers a young and challenging environment that is fast paced and innovative. We offer a competitive compensation and benefits package, stock options and various perks. If you’re interested in joining our team, please send us your CV.
How To Apply
Please send your resume by e-mail, with the title of the position you are interested in.
For jobs in Israel, email: jobs@TeleMessage.com
Full Stack Team Leader (Angular + Java)
Junior QA
Product Manager
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Full Stack Team Leader (Angular + Java)
TeleMessage is seeking a great and passionate self-driven Front End / Full Stack Team Leader who will join our R&D team. The perfect candidate is someone who loves to self-learn and share his knowledge between other team members.
The team works in an Agile Scrum methodology. Our infrastructure contains various technologies such as Redis, Oracle, Kafka, Spring in a Micro Services environment, Docker, Kubernetes, Rancher, Jenkins, Grafana, Graylog, Maven, Ant, GIT, SVN.
Most importantly, the team is an experienced, unified and warm group of people.
Responsibilities:
- Create and manage a team of 3 existing developers
- Creating user interfaces using Angular best practices.
- Refactoring/Rewriting exiting JSP code using Angular framework
- Writing JavaScript, CSS, and HTML.
- Developing application codes and unit tests in Angular, Java Technologies, and Rest Web Services.
- Working closely with the product owners.
Requirements:
- Detail-oriented, “pusher” and caring team leader with at least 1 year of experience.
- Previous work experience as an Angular Developer – at least 2 years
- Proficient in CSS, HTML, and writing cross-browser compatible code.
- Proven experience implementing back-end applications as well (strong advantage: JAVA)
- Excellent communication skills.
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Java Developers
TeleMessage is seeking a great and passionate self-driven developer who will join our challenging R&D Server team. This developer will help develop solutions in the company’s existing and new products. The perfect candidate is someone who loves to self-learn and share his knowledge between other team members
TeleMessage is a leader in mobile messaging and communication solutions. The TeleMessage Mobile Archiver enables the recording and archiving of mobile communication: SMS, MMS, Voice calls, as well as WhatsApp, WeChat, Telegram and Signal communication. It is used by 100s of financial companies and government agencies for compliance, regulatory and eDiscovery response requirements. Our partners include leading email/Voice/surveillance vendors, such as Microsoft, NICE, Proofpoint, Bloomberg and many more.
The team works in an Agile Scrum methodology. Our infrastructure contains various technologies such as Redis, Oracle, Kafka, Spring in a Micro Services environment, Docker, Kubernetes, Rancher, Jenkins, Grafana, Graylog, Maven, Ant, GIT, SVN.
But this job also contains maintenance of our legacy code as well. Even more importantly, the team is an experienced, unified and warm group of people.
Responsibilities:
- Brilliant OO coder with at least 3 years of professional experience of Java development (outstanding other candidates might be considered).
- Strong technical background and experience in software engineering (design, architecture, and development)
- Multi-threaded programming
Advantages
- Strong Test Oriented (unit tests, component tests and etc)
- Experience with Jenkins
- Micro service architecture – Asynchronous (e.g Messaging Queues, Async Rest) and Synchronous service (e.g RESTful API) communication
- Experience with Spring and Spring-Boot
- Experience with Docker and Kubernetes
- Experience with Kafka
- Familiarity with peripheral tools for Java profiling, code coverage, CI/CD
- Proficiency with RDBMS and NoSQL
- Knowledge in front-end frameworks
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Onboarding Specialist and Technical Customer Support
Join our team developing the WhatsApp Cloud Archiver
TeleMessage provides secure text messaging, mobile text archiving and high-volume text messaging services powered by our SaaS platform.
We are looking for an Onboarding Specialist and Technical Customer Support to help onboard our customers and provide enterprise-level assistance to them. You will configure accounts for customers on our platform and help customers install and configure mobile and web applications. You will diagnose and troubleshoot technical issues concerning customers’ accounts and the installed applications. You will build customer relationships and proactively reach out to them to get an understanding of their satisfaction levels with our products and to seek feedback from them.
Responsibilities include:
- Setup customers on the TeleMessage platform.
- Manage configurations for various products for the TeleMessage customers
- Respond to customer inquiries and assist in troubleshooting and resolving their issues
- Attend and manage online meetings/phone calls with customers to analyze, troubleshoot and diagnose their problems
- Install and configure all TeleMessage mobile and web applications, gain in-depth understanding of the functions of each software application
- Actively work with internal cross-functional teams to document, monitor and resolve all aspects of customer complaints and issues.
- Organize and improve documentation pertaining to onboarding processes and instructional guides for all TeleMessage mobile and web applications
- Assist management in creating training materials pertaining to application troubleshooting and usage
Requirements:
- 1+ years of proven experience in Technical Support and Onboarding in a heavy customer focus position involving technical knowledge of a companies’ products and services
- Experience installing and configuring mobile applications
- Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs.
- Time-management and good organization skills and the ability to establish reasonable and attainable deadlines for resolution
- Ability to prioritize and manage several customer issues efficiently
- Professional written and interpersonal skills are essential when communicating with customers and clients
Desired Skills and Experience
- Working knowledge of Salesforce
- Technical Support Experience
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Node.js Developer
Join our team developing the WhatsApp Cloud Archiver
Requirements:
- Experience with Node.js
- Experience with complex architectures
- Experience with relational databases – preferably MS SQL
- Experience with modern Web frontend – preferably React
Advantages:
- At least 3 years of Node.js development experience
- Experience with Azure
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Junior QA
This position provides the ability to learn a wide variety of new technologies and techniques in Mobile testing and work in Agile deliveries with taking ownership of tasks on short notice and working under challenging deadlines.
Job scope:
- Collaboration with software developers and project management to determine the test scope and requirements
- Analyzing the functionality of applications and designing test scripts
- Reporting software bug reports and investigating the causes
- Identifying mobile application problems and sensitive areas
- Creating detailed test reports
- Assistance in troubleshooting software issues
- Writing and maintenance of relevant documentation
Requirements:
- Being a graduated QA Tester or student with a relevant certification
- Strong knowledge of software QA methodologies, tools, and processes
- Experience in writing clear, concise, and comprehensive test plans and test cases
- Knowledge of SQL query language and scripting
- High attention to details
- Solid analytical skills with the ability to operate with flows, charts, and schemes
- Outstanding written and verbal communication skills
- High-level English – a must!
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Technical Customer Support Specialist
TeleMessage, a B2B market leader in mobile communication capture, secure messaging and mass messaging is seeking a passionate, self-driven, and tech-savvy Technical Support Specialist.
TeleMessage records WhatsApp, WeChat, Telegram, Signal as well as SMS, MMS and Call communications for compliance purposes.
TeleMessage handles mobile recording for hundreds of financial and government organizations and is integrated with the leading archiving and surveillance vendors.
The candidate will help provide enterprise-level assistance to them. You will diagnose and troubleshoot technical issues concerning customers’ accounts and the installed applications. You will build customer relationships and proactively reach out to them to get an understanding of their satisfaction levels with our products and to seek feedback from them. You will also contribute to onboarding workflows and processes.
Role Description
This is a full-time on-site Technical Support Specialist role located in Petah Tikva. The Technical Customer Support Specialist will be responsible for providing technical support, analyzing and troubleshooting issues, and ensuring customer satisfaction.
Time of shifts including night shifts and weekend
Qualifications:
- Technical Support and Troubleshooting skills
- Analytical Skills for problem-solving and decision making
- Customer Support and Customer Satisfaction skills for communication and relationship-building with clients
- Experience in supporting enterprise-level messaging platforms
- Experience with mobile and web technologies such as HTML, CSS, and JavaScript
- Knowledge of networking and security protocols such as TCP/IP, SSL, and VPN
- Excellent written and verbal communication skills
- IT certification such as CCNA, CompTIA A+, or Network+ is a plus
- Working knowledge of Salesforce is a plus
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Product Manager
TeleMessage, a B2B market leader in mobile communication capture, secure messaging and mass messaging is seeking a passionate, self-driven, and tech-savvy Product Manager.
TeleMessage records WhatsApp, WeChat, Telegram, Signal as well as SMS, MMS and Call communications for compliance purposes.
TeleMessage handles mobile recording for hundreds of financial and government organizations and is integrated with the leading archiving and surveillance vendors.
The candidate will be an integral part of the TeleMessage product group, in charge of client and server products, including mobile apps, security, privacy and integration with 3rd parties.
The candidate will assist in building the company’s product portfolio, develop and enhance our products in a way that meets company strategy, market trends and customer demand.
Primary Responsibilities:
- Define and create Product Technical Requirement Documents with clear requirements for R&D, QA and Operations teams, as well as key outsourced vendors
- Manage the delivery of multiple, complex, simultaneous development projects from design through to release in an Agile Scrum development environment
- Collaborate with cross functional teams (Dev, QA, Operations) and manage the product roadmap for new products and funnels
- Handle privacy and security aspects of products and make sure they meet industry standards
- Translate business goals into actionable product goals
- Analyse market requirements, market trends and customer needs, and incorporate into company’s product strategy
- Track product backlog and requirements
- Assist in other sales and marketing related activities
Requirements:
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
- At least 2 years of experience as a Product or Project Manager for a B2B product
- A deep understanding of the customer experience, with the ability to empathize customer needs
- Experience in driving all aspects of the product lifecycle
- Experience in working within relevant quality and regulatory frameworks
- High level of ownership and accountability with a mindset of “getting things done”
- Strong time management skills – ability to consistently meet deadlines, define timetables, balance multiple priorities, and manage projects to completion in a fast-paced environment
- Self-organized, process driven and can drive a project from start to finish with multiple stakeholders
- Excellent English written and verbal communication skills
Advantages:
- Control in UI and UX
- Technical background
- Understanding of corporate IT environments, Mobile communication protocols
- Experience with meeting Security and Privacy Regulations, or Financial and Governmental compliance
- Knowledge of IP protocols, networking, mobile, client-server, application development, and telecom protocols
- Experience with iOS and Android apps
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Please send CV to jobs@telemessage.com with the position name in the subject.