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ASIC’s guidance on the capture of voice calls, instant messaging, and other mobile communications while financial employees are working from home using mobile devices:
“Adhere to their existing policies for staff working remotely and the use of mobile devices…
policies need to change to reflect the current conditions … ensure they do not introduce any undue compliance, conduct or operational risk.
Record conversations concerning client instructions and orders given by phone…
Only make calls using a … phone system that enables recording, or to take instructions and orders by email and chat message, providing a clear audit trail. “
Read of the latest regulatory updates from ASIC on Covid-19 and working from home here
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