We take compliance seriously.
TeleMessage is designed to maximize productivity, efficiency and overall performance, all while ensuring your organization remains compliant at all times.
Compliance
TeleMessage complies with stringent data protection standards, regulations and corporate security policies such as: FINRA, SEC, MiFID II, NARA, HIPAA, GDPR, SOX and more. TeleMessage provides you with the environment and means for delivering compliant mobile messaging, while offering a user friendly secure & reliable mobile messaging solution.
Security
TeleMessage is secure from end-to-end. You are protected from the moment you start using TeleMessage. Ensuring that all of our customer’s information is secure is our top priority. Our secure messaging encompasses all aspects of the solution: design, development, features, infrastructure, hosting, technology, encryption and other safeguards.
Our Promise
We take your compliance needs seriously. With TeleMessage your information is safe from prying eyes. Hundreds of customers around the world depend on us to keep their valuable information secure. Our solution let’s you send confidential messages, store sensitive information and remain compliant, 100% worry-free.
SEC (USA)
“…require Broker-Dealers to implement a compliance archiving and monitoring solution to retain… all written business-related communications.
…Electronic records… must be retained and indexed on indelible media with immediate accessibility.”
Read the full Recommendations for 17a-3 here and for 17a-4 here
SEC OCIE Implementation Recommendations and Guidelines for Mobile Archiving
(Office of Compliance Inspections and Examinations), December 2018:
“…. the way mobile and personally owned devices are used pose challenges for advisers in meeting their obligations … These include the increasing use of social media, texting, and other types of electronic messaging apps, and the pervasive use of mobile and personally owned devices for business purposes. ….”
“…. written business communications conveyed electronically using, for example, text/SMS messaging, instant messaging, personal email, and personal or private messaging. … communications when conducted on the adviser’s systems or third-party applications (“apps”) or platforms or sent using the adviser’s computers, mobile devices issued by advisory firms, or personally owned computers or mobile devices used by the adviser’s personnel for the adviser’s business.”
Read the full SEC OCIE Recommendations here
FINRA (USA)
Financial Industry Regulatory Authority
“… Every firm that intends to communicate, or permit its associated persons to communicate… through a text messaging app or chat service must first ensure that it can retain records of those communications,” with non-compliance subject to fines, according to Section 2210.
ESMA MiFID II (Europe)
Markets in Financial Instruments Directive
“… requires the recording of the telephone conversations and any electronic communication… including amongst others video conferencing, fax, email, Bloomberg mail, SMS, business to business devices, chat, instant messaging and mobile device applications.”
NFA (National Futures Association)
NFA Compliance Rule – Interpretive Notice
“… An FCM, IB, CPO or CTA Member’s duty to supervise the use of commodity interest-related electronic communications, including e-mails, instant messages, text messages and messages sent through social media, by its employees and agents…”
FCA (UK)
“The Financial Conduct Authority (FCA) Business Rules Sourcebook states that all electronic records of investment bankers and asset managers… must be retained and indexed on indelible media with immediate accessibility.”
IIROC (Canada)
Investment Industry Regulatory Organization of Canada Reg. Notice 11-0349
“Firms must retain, supervise and retrieve all business related communication made on [communication] devices.”
Foreign Corrupt Practices Act (FCPA)
“…companies need to identify the risks in using messaging apps and develop controls around them.”
Monetary Authority of Singapore
“For investigating and resolving differences and disputes, quick resolution is facilitated by recordings of telephone conversations and all other communications of Market Participants.”
Read the full MAS Blue Book Regulations here
Singapore Exchange
“If a customer’s order is passed … must record from and to whom he receives and transmits the order, and the time of such receipt and transmission. Trading Members must ensure that the team Remisiers do not trade ahead of their customers. … maintain proper records and audit trails to evidence compliance”
Read the full SGX Rulebook here
Hong Kong Securities and Futures Commission (SFC)
SFC’s guidance on capture of voice calls, instant messaging and other mobile communications includes: Centralized record-keeping; Security and reliability; and compliance monitoring. SFC also enforces regulations that oblige financial companies to record mobile messages, and capture voice calls, and other types of mobile communication.
Read our extensive coverage of SFC here and the full SFC Keeping of Records Rules here
Public Records Acts
A variety of regulations in all 50 states require capturing and retaining mobile communications for Open Records and Sunshine requirements…
“The responsibility to retain text records and comply with public records requests lies with the government organization that creates the records…”
NARA (USA)
National Archives and Records Administration
“… Federal agencies are responsible for properly managing electronic messages … including SMS texts, encrypted communications, direct messages…or any other type of electronic messaging system or account.”
CJIS Security Policy V5.7
For the 36 states adhering to the Criminal Justice Information Services (CJIS) Security Policy, TeleMessage offers compliant wireless networking, remote access, data encryption and multiple authentication methods.
Freedom of Information Act
“FOIA…requires systematic archiving of government work-related personal mobile device conversations… text messages and e-mails sent between public officials can be considered public information“
