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View Employees’ Mobile Communication in Salesforce

 

Store employees’ mobile interactions with customers in Salesforce

• Capture employee communications from corporate and BYOD mobile phones

• Associate communication with leads, customers, cases and accounts

• Centralize employee activity monitoring within Salesforce 

Filter Mobile Messages by User, Contact, Lead or Case

  • View all mobile interactions in Salesforce

  • Centralize mobile calls, text messages and chats for a unified view at customer interactions

  • Search and sort by employee, case, lead and contact

Drilldown interaction from any communication source

  • Store and access mobile messages from within Salesforce

  • Review mobile conversation threads

  • Click on attachment links to access multi-media communication

Search and sort by employee, case, lead and contact

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