Store employees’ mobile interactions with customers in Salesforce
• Capture employee communications from corporate and BYOD mobile phones
• Associate communication with leads, customers, cases and accounts
• Centralize employee activity monitoring within Salesforce
Filter Mobile Messages by User, Contact, Lead or Case
View all mobile interactions in Salesforce
Centralize mobile calls, text messages and chats for a unified view at customer interactions
Search and sort by employee, case, lead and contact
Drilldown interaction from any communication source
Store and access mobile messages from within Salesforce
Review mobile conversation threads
Click on attachment links to access multi-media communication
