Employees can use WeChat to communicate from their mobile phones and computer desktops
Store employee WeChat interactions with customers and coworkers in Salesforce
• Capture employee WeChat communications from corporate and BYOD mobile phones
• Associate communication with leads, customers, cases, and accounts
• Centralize employee activity monitoring within Salesforce
Get employee WeChat into Salesforce
• View all mobile interactions in Salesforce
• Centralize mobile calls, text messages and chats for a unified view at customer interactions
• Search and sort by employee, case, lead and contact
Drilldown interaction from any WeChat communication source
• Store and access mobile messages from within Salesforce
• Review mobile conversation threads
• Click on attachment links to access multi-media communication