SMS Archiving 

Meet your compliance & regulatory needs with 100% SMS archiving, monitoring and analysis.

Are you looking to start archiving your organization’s text message communications?

TeleMessage offers a number of different ways to archive text messages based on your needs.

 

Option 1: Archive via Mobile Messaging Apps 

  • Chat securely using the TeleMessage Enterprise App for iOS & Android
  • Send text, voice, images, audio, video, documents & location
  • Individual chats, chat groups and broadcast lists
  • Track delivery status and read confirmations
  • Supports BYOD devices and company-owned phones
  • All messages are seamlessly archived

Picture1

Option 2: Archive via Virtual Enterprise Number 

  • “One Device, Two Numbers”
  • TeleMessage will provide the Company Admin a pool of enterprise numbers
  • Admin will create user profiles via the TeleMessage web interface
  • Each user created will be allocated an enterprise number that is drawn from the main pool
  • This number will be used as the primary identification of the user
  • Other employees and customers can call or send messages to this number

Picture2

Option 3: Network Based Archiving

  • Each mobile carrier is provisioned to archive SMS/MMS messages for Enterprise only (no BYOD) phones on their network
  • TeleMessage collects copy of SMS/MMS messages of company employees from all mobile carrier(s) and stores them centrally
  • Optional: TeleMessage forwards a copy of archived messages to centralized archive of the enterprise customer

Picture3

Option 4: Wireless Copy from Device

  • Employee replaces native messaging with a similar messaging App (for Android devices only)
  • Employee can send SMS/MMS messages regularly
  • SMS/MMS app on phone forwards a copy of messages to the TeleMessage server for archiving
  • Optional: TeleMessage forwards a copy of archived messages to centralized archive of the enterprise customer

Picture4

MESSAGE ARCHIVING MANAGEMENT

The TeleMessage Administration Web Portal provides the ability for administrators to manage and activate all TeleMessage app users and report on their messages.

All messages are identified, collected and archived in a format that is easily accessible, allowing companies to establish meaningful internal compliance policies regarding mobile devices and to meet compliance mandates from all relevant regulatory bodies. Archives are searchable online or downloadable in zipped text files for import into internal systems.

Alternatively, messages can be stored in customers’ own internal archiving systems:

Message archives can be generated in the TeleMessage Administration Web Portal, downloaded as zipped text files and imported into existing enterprise archiving systems.
TeleMessage Reporting APIs allow enterprises to run archive reports from their existing archiving solution and import the archives into their existing archives.
The TeleMessage system can use the enterprise’s existing archiving system’s APIs to call the existing system and securely transfer the archives to it automatically.

COMPREHENSIVE MOBILE COMPLIANCE 

Compliance

Ensure messages made to and from the Virtual Number are in support of HIPAA, SOX, SEC, GLB and the Dodd-Frank Act. All text messages, (SMS) and MMS are recorded, captured and securely stored in our fully-compliant, military-grade, SSAE-16 / FIPS-140-2 compliant servers. Data can be stored online and offline up to 7 years.

Security Audits

For a successful security audit strategy, TeleMessage offers audit trails and audit logs that offer a back-end view of system use to record key activities, showing system threads of access, modifications, and transactions for compliance & regulatory, legal, security, and forensic purposes.

Separate App for Business and Personal Messages

Employees can confidently communicate with colleagues, partners and clients knowing that their personal communications remain private. Businesses have assurance that corporate assets, intellectual property and client contacts are protected.

Flexible Deployment

Deployed as SaaS or on-premise, customer-hosted environment, TeleMessage operates securely within a variety of enterprise MDM/EMM environments. Proprietary APIs facilitate rapid integration with enterprise systems such as archival/recording platforms.

E-Discovery & Supervision

All text messages are identified, collected, and archived in a format that is easily accessible, allowing companies to establish meaningful internal compliance policies regarding mobile devices and to meet compliance mandates from all relevant regulatory bodies.

Trends & Reporting

Track usage trends with our report creation tools and search message metadata such as time sent, read/not read, message expiration status, and more.

Sign Up

For a 30 day trial now.

Got questions about our SMS Archiving technology? Contact Us!

Download our SMS Archiving Datasheet