As one of the largest wireless telecom service providers in the Hong Kong and major economies, HK CSL occupies a special place in the hearts of corporations, financial institutions and government agencies.
With the rise of the hybrid work model, the Bring Your Own Device (BYOD) trend, and globally distributed teams, firms need employees to have secure mobile network connections for internal communication and client outreach.
Heavily regulated entities, such as healthcare, tech, government agencies, and financial service providers have the added responsibility of archiving, auditing, and being able to retrieve their business-related text messages, MMS’, OTT messages, and voice calls for e-discovery, Public Records, and other compliance requirements.
Further, the firms need the ability to restrict certain types of messages to stay compliant with industry, state, federal, or global-level regulations.
Navigating Mobile Archiving Compliance Requirements
Given that employees communicate with a variety of social media applications, IMs, devices, and even networks, staying compliant with every regulation is a herculean challenge.
Industry-specific regulations, including from the Hong Kong Securities and Futures Commission (SFC), US, UK and other key regulators need precise handling of mobile message data over a specified period. Companies are expected to retain the text messages in a searchable format for retrieval upon request.
HK CSL offers customers the ability to have their SMSs and MMSs archived automatically as long as it originates or terminates in a subscribed mobile phone.
The network-based solution helps firms bypass any reluctance their employees may have of implementing new technology that disrupts their workflow. The HK CSL archiver doesn’t reside in the employee’s mobile device, so there are no extra logins or interruptions to their messaging or calling activities.
Since the process is automated, and the messages are stored in the HK CSL network, minimal user supervision is required. Aside from that, there is no need for rerouting calls, which leads to a better user experience.
Users can have their messages, attachments, and metadata archived on their premises or an HK CSL cloud server, and it is worth mentioning that the business communication is stored with SSL encryption even when the user is roaming on a covered non-HK CSL network.
HK CSL archiving and compliance with the TeleMessage mobile archiver
By leveraging a solution, like TeleMessage, government agencies and firms can directly capture messages, images, videos, attachments, and metadata from the HK CSL network, Once the messages are archived, they are automatically indexed and threaded so that the text messages can be accessed in its proper context.
Since there is coverage throughout the HK CSL and other supported networks, companies can rest assured their global workforce’s business communication is archived promptly, irrespective of the device or operating system.
This ability to directly capture messages from the carrier allows companies to eliminate instances of employees using non-approved communication channels. The use of unauthorized messaging applications, such as WhatsApp to plan stock trades, in direct violation of SEC rules, has opened up Wall Street financial firms to huge fines, which means capturing messages sent via these platforms can save companies millions of dollars.
Apart from storing text messages, companies can even apply policy controls based on company or industry regulations. Owing to this functionality, messages that violate regulations by containing certain non-compliant keywords are auto-flagged for review. Employers can use the archiver to identify workers who are abusive or engage in suspicious behavior. You can even make use of the feature to quickly get access to relevant conversations for presenting in litigations or for public evaluation as required by government agencies.
Notably, companies have the option of filtering out conversations for e-discovery purposes based on recipients, keywords, or metadata. Besides, there is a clearly documented audit trail that serves as the government agency or company’s evidence of complying with corporate governance policies and text message archiving requirements.
Depending on the domain, companies can utilize the archiver to verify transactions with customers. For instance, financial firms can use archived text messages to confirm trades. Similarly, insurance firms can utilize the messages as a source of truth to verify pre-authorized claim coverages.
Another application of recordkeeping is that the messages can be utilized to resolve issues; texts can be analyzed to pinpoint the source of the issue, the people responsible, and also potential resolutions.
As text messages are an increasingly common way to interact with customers, companies can make use of the stored messages to see where employees can perform better in areas like customer service, sales, and marketing via mobile devices.
When government agencies or regulated firms have a large database of their employees’ messages, they can use it to derive insights for training newcomers in business communication. This wealth of information can go a long way in equipping newcomers to the organization with crucial information on corporate commutation policies, industry regulations, proper customer service procedures, approved communication channels, etc. Undoubtedly, the archived text from the HK CSL network can provide companies with insights into customer trends, preferences, and behavior, enabling them to come up with better offerings.
Ultimately, companies can meet their regulatory requirements without the need for an intrusive application installed on employee devices, since the information capture happens securely over the HK CSL network. Administrators can retain messages as long as the regulatory requirement is present, helping companies save costs by deleting obsolete data.
Conclusion
As TeleMessage has a direct connection to the HK CSL network, comprehensive archiving of messages and metadata is possible across corporate-issued phones and employee-owned mobile devices. In addition to archiving SMSs and MMSs for as long as needed by the regulatory agencies, companies can gain insights into their employee business communication, which will help them avoid workplace conflict, communicate effectively, and provide better customer service. As for government agencies, they will be better equipped to handle requests from the public to access their text messages for the sake of transparency in functioning, leading to full compliance with the Hong Kong Securities and Futures Commission (SFC).
To learn more, you can schedule a demo of the HK CSL text message archiver.
About TeleMessage
TeleMessage captures and retains mobile content, including mobile SMS messages, voice calls, WhatsApp, and WeChat conversations from corporate or BYOD mobile phones to ensure compliance with various data protection regulations. The messages are securely and reliably retained within TeleMessage servers or forwarded to your choice of archiving data storage vendor.
Our mobile archiving products securely record content from mobile carriers and mobile devices for various ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving solutions, you can always find the right tools or blend for your requirements:
As one of the largest wireless telecom service providers in the US and other major economies, HK CSL occupies a special place in the hearts of corporations and government agencies.
With the rise of the hybrid work model, the Bring Your Own Device (BYOD) trend, and globally distributed teams, firms need employees to have secure mobile network connections for internal communication and client outreach.
Heavily regulated entities, such as healthcare, tech, government agencies, and financial service providers have the added responsibility of archiving, auditing, and being able to retrieve their business-related text messages, MMS’, OTT messages, and voice calls for e-discovery, Public Records, and other compliance requirements.
Further, the firms need the ability to restrict certain types of messages to stay compliant with industry, state, federal, or global-level regulations.
Navigating Mobile Archiving Compliance Requirements
Given that employees communicate with a variety of social media applications, IMs, devices, and even networks, staying compliant with every regulation is a herculean challenge.
Industry-specific regulations, including from the Hong Kong Securities and Futures Commission (SFC) requirements, and those of the US, UK and key regulators FINRA, SEC, CFTC, and HIPAA need precise handling of mobile message data over a specified period. Companies are expected to retain the text messages in a searchable format for retrieval upon request.
HK CSL offers customers the ability to have their SMSs and MMSs archived automatically as long as it originates or terminates in a subscribed mobile phone.
The network-based solution helps firms bypass any reluctance their employees may have of implementing new technology that disrupts their workflow. The HK CSL archiver doesn’t reside in the employee’s mobile device, so there are no extra logins or interruptions to their messaging or calling activities.
Since the process is automated, and the messages are stored in the HK CSL network, minimal user supervision is required. Aside from that, there is no need for rerouting calls, which leads to a better user experience.
Users can have their messages, attachments, and metadata archived on their premises or an HK CSL cloud server, and it is worth mentioning that the business communication is stored with SSL encryption even when the user is roaming on a covered non-HK CSL network.
HK CSL archiving and compliance with the TeleMessage mobile archiver
By leveraging a solution, like TeleMessage, government agencies and firms can directly capture messages, images, videos, attachments, and metadata from the HK CSL network, Once the messages are archived, they are automatically indexed and threaded so that the text messages can be accessed in its proper context.
Since there is coverage throughout the HK CSL and other supported networks, companies can rest assured their global workforce’s business communication is archived promptly, irrespective of the device or operating system.
This ability to directly capture messages from the carrier allows companies to eliminate instances of employees using non-approved communication channels. The use of unauthorized messaging applications, such as WhatsApp to plan stock trades, in direct violation of US SEC rules, has opened up Wall Street financial firms to huge fines, which means capturing messages sent via these platforms can save companies millions of dollars.
Apart from storing text messages, companies can even apply policy controls based on company or industry regulations. Owing to this functionality, messages that violate regulations by containing certain non-compliant keywords are auto-flagged for review. Employers can use the archiver to identify workers who are abusive or engage in suspicious behavior. You can even make use of the feature to quickly get access to relevant conversations for presenting in litigations or for public evaluation as required by the US government agencies.
Notably, companies have the option of filtering out conversations for e-discovery purposes based on recipients, keywords, or metadata. Besides, there is a clearly documented audit trail that serves as the government agency or company’s evidence of complying with corporate governance policies and text message archiving requirements.
Depending on the domain, companies can utilize the archiver to verify transactions with customers. For instance, financial firms can use archived text messages to confirm trades. Similarly, insurance firms can utilize the messages as a source of truth to verify pre-authorized claim coverages.
Another application of recordkeeping is that the messages can be utilized to resolve issues; texts can be analyzed to pinpoint the source of the issue, the people responsible, and also potential resolutions.
As text messages are an increasingly common way to interact with customers, companies can make use of the stored messages to see where employees can perform better in areas like customer service, sales, and marketing via mobile devices.
When government agencies or regulated firms have a large database of their employees’ messages, they can use it to derive insights for training newcomers in business communication. This wealth of information can go a long way in equipping newcomers to the organization with crucial information on corporate commutation policies, industry regulations, proper customer service procedures, approved communication channels, etc. Undoubtedly, the archived text from the HK CSL network can provide companies with insights into customer trends, preferences, and behavior, enabling them to come up with better offerings.
Ultimately, companies can meet their regulatory requirements without the need for an intrusive application installed on employee devices, since the information capture happens securely over the HK CSL network. Administrators can retain messages as long as the regulatory requirement is present, helping companies save costs by deleting obsolete data.
Conclusion
As TeleMessage has a direct connection to the HK CSL network, comprehensive archiving of messages and metadata is possible across corporate-issued phones and employee-owned mobile devices. In addition to archiving SMSs and MMSs for as long as needed by the regulatory agencies, companies can gain insights into their employee business communication, which will help them avoid workplace conflict, communicate effectively, and provide better customer service. As for government agencies, they will be better equipped to handle requests from the public to access their text messages for the sake of transparency in functioning, leading to full compliance with Hong Kong Securities and Futures Commission (SFC) requirements, and those of the US, UK and all major regulators.
To learn more, you can schedule a demo of the HK CSL text message archiver.
About TeleMessage
TeleMessage captures and retains mobile content, including mobile SMS messages, voice calls, WhatsApp, and WeChat conversations from corporate or BYOD mobile phones to ensure compliance with various data protection regulations. The messages are securely and reliably retained within TeleMessage servers or forwarded to your choice of archiving data storage vendor.
Our mobile archiving products securely record content from mobile carriers and mobile devices for various ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving solutions, you can always find the right tools or blend for your requirements:
