Employees and professionals in the financial, public, healthcare sectors, among others, face a variety of archiving regulations to mitigate non-compliant behavior and unethical conduct. Of late, SEC-driven approximately $2 billion in enforcement fines has frightened the entire financial community about this personal practice seeping into and defining professional behavior.
For many entities, business-related communications sent through WhatsAppmust now be archived and recorded to comply with regulatory standards. WhatsApp is an ephemeral messaging software, which means that it doesn’t keep any communication records that were sent through the platform. Since WhatsApp does not retain any records, affected companies and governmental organizations will need to develop ways to be able to archive the messages sent through WhatsApp.
WhatsApp call recording is among the essential tasks that agencies and companies must perform since more and more people are using the encrypted app to make phone calls with their co-workers and customers. There’s always the possibility that employees are relaying information relevant to the organization, and such communications must be archived for compliance reasons.
Record Voice Calls Through Third-Party Applications
One way for organizations to capture WhatsApp Voice Calls is by relying on a third-party application. Various applications are available in the market that can effectively record a voice call. There is no official recording application endorsed by WhatsApp, which is why companies must look for the most reliable app if they resort to this method.
Most third-party applications that record WhatsApp voice calls can also record calls made through other apps. Most of these call recording apps save the recorded call in an MP3 format while others allow the user to choose which file format to use. One recorder, the Call Recorder for WhatsApp, is only for WhatsApp.
The applications that individuals can install on their phones to record their voice calls, however, will only be able to store the recording in the devices’ storage. Should companies use this method, they will still need to retrieve the files manually and separately store them in a secure location.
Insecure Alternative Method – Phone Rooting and Screen Recording
Android users have a third option: root your device. We don’t recommend this as it compromises your phone’s security and might push you off the manufacturer’s update track, but if you must, then go ahead root your phone and use the SCR Screen Recorder app, available via XDA. The app utilizes various hacks and APIs that may not work on particular devices. Also, the device may become unusable if the rooting process fails.
Impractical Alternative – Using Another Phone to Record a Phone Call
An impractical and cheap method to capture a WhatsApp voice call is available for individuals who have two phones available. Not all individuals can afford to get a call recording app or to risk the usability of their devices, but they might be able to get another phone and use it to record a call.
People will only need to put the primary phone on speakerphone, use the second phone to record the call, and make sure that they’re in a quiet place.
Practical and Compliant Method for WhatsApp Call Recording– Using a Robust WhatsApp Archiver
The TeleMessage WhatsApp Archiver is the latest addition to our mobile archiving products that securely capture content from mobile carriers and mobile devices for a variety of ownership models (BYOD, CYOD, and employer-issued). TeleMessage uses its own private cloud platform and stores data in SSAE-16 SOC2 certified hosting facilities. Companies will be able to comply with regulations, including MiFID II, SEC, Dodd-Frank Act, HIPAA, SOX, GLPA, and those put into effect by the US Federal Courts and state legislatures without any manual handling of the archived data.
TeleMessage can capture voice calls, mobile SMS, social media, and WhatsApp communications from corporate or BYOD mobile phones. Archived records are securely and reliably retained within TeleMessage servers or forwarded to an archiving data storage vendor of your choice. The secured data can then be used to remediate their compliance gaps.
TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Contact us today to try our mobile archiving products.
