Thanks to the efficiency, convenience, and flexibility offered by text messaging, many service channels have decided to use this means to communicate with their staff and clients. The childcare sector is no different, especially since they can send both individual and group messages with ease using mobile SMS.
A public childcare service can alert their childrens’ parents about their operations during holidays, the availability of transportation, information on any sick children, announcements on meetings, and others – all through a compliant text messaging platform. With such a system in place, their clients would have a better experience and peace of mind that can receive critical information about their child in real-time.
There’s also the added benefit of having a more personalized conversation with their clients, as staff members can customize their messages to match the personality of a particular parent.
Due to the convenience present with using mobile SMS to communicate with their clients, childcare services should capture and record mobile SMS to take full advantage of the benefits present by using text messages.
Improving Partnership Between Families and Childcare Staff
By using text messages to communicate, parents can quickly connect with childcare staff without having to use voicemail, phone tag, and email. Because sending out mobile SMS is already a ubiquitous and convenient form of communication, staff can easily send text messages to the children’s parents to get the important news in time and possibly receive a quick reply even if they’re preoccupied and are unavailable to receive calls.
Having All Messages in One Place
By using a mobile archiver, you can keep your daycare’s messages in one place since you won’t need to use emails or other slower messaging solutions besides Mobile SMS to communicate while worrying about capturing conversations. Staff communicating with both the children’s parents or with other staff members won’t have to worry about losing any important text messages when they’re using compliant mobile SMS archiving solutions.
Texting is already the preferred form of communication for many people today, especially working parents who can’t afford to take a phone call — since texts are less disruptive and would only need a moment to respond to. Childcare directors also tend to get faster responses through text messaging than in emails, and such messages would need to be retained for further review.
By resorting to only using mobile SMS to communicate, staff won’t have to comb through text messages to try and find something sent through email or communicated via phone call.
Retaining Child Care Mobile SMS
There are several existing software and applications that allow people and institutions to use text messaging more efficiently by being able to send text alerts to their clients, especially if the clientele doesn’t want to open their emails while seeking a way to quickly respond to messages. While seemingly useful, not all of them offer any archiving solutions as part of the package.
Childcare centers may attempt to create their own system to retain the text messages they send and receive using the limited history section of their applications or their phones’ storage. Such an attempt, however, lacks the capabilities and features required to comply with various regulatory requirements present in the industry.
Benefits of Using Regulatory Compliant Mobile SMS Archiver
A childcare service using an archiver to retain their mobile SMS would be able to review the messages their staff sent and received, including any questionable messages that staff members might have sent to the children’s parents. Staff members can also assess their performance by reviewing the messages the parents sent to the staff.
Being able to retain messages is one aspect, but being able to access them quickly according to regulatory standards is another. By using a mobile SMS archiver with eDiscovery capabilities, their staff can rapidly retrieve the text messages they need without spending a significant amount of their time looking for them.
By using a robust mobile archiver, childcare services can solve any problems they might have regarding compliance with stringent data protection standards set up by different regulatory organizations. A capable mobile archiving solution also provides comprehensive archiving, supervision, and eDiscovery. A mobile archiver records and retains SMS Messages and stores them in a secure, encrypted, and regulatory compliant cloud server that relevant people can access to review their performance.
Striving to be compliant when it comes to archiving mobile SMS would ensure that a childcare center could operate under optimal conditions while being able to stay compliant to regulations like Children’s Online Privacy Protection Rule (COPPA), Protection of Pupil Rights Amendment, and others.
The TeleMessage Mobile Archiver effectively addresses compliance, regulatory, eDiscovery response requirements and reduces risk when complying with the regulatory requirements involving childcare services. TeleMessage captures and records mobile content, including SMS, MMS, voice calls, social media, and WhatsApp Chats from corporate or BYOD mobile phones. Messages are securely and reliably retained within TeleMessage servers or forwarded to an archiving data storage vendor of your choice.
Our mobile archiving products securely capture content from mobile carriers and mobile devices for a variety of ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving methods, you can always find the right tools or blend for your text message archiving and voice call recording requirements:
TeleMessage offers cross-carrier and international mobile text and calls archiving for Corporate and BYOD phones. Visit our website today at www.telemessage.com to learn more about how we can help your childcare center stay compliant with the privacy implications of different text archiving and call recording regulations.
