For most companies, allowing their employees to use WhatsApp at work is an extremely risky business.
Aside from technological difficulties of setting this so-called world’s most popular chat app as a central mobile communication channel for enterprise-level organizations, the compliance risks that WhatsApp presents to businesses who cannot manage and supervise its use is also significant.
Fortunately, there are now tools and strategies that companies as yours can use to stay compliant when using WhatsApp for business purposes. Once in place, your employees can use this app in many ways – which can ultimately help them become more productive in their day-to-day role in your organization.
To give you some insights, we’ve listed in this infographic five ways you can integrate WhatsApp into your company’s operations and the benefits you can derive from these.
1. Distribute Newsletter Through WhatsApp
Newsletters have traditionally been used to communicate to employees what’s happening in the company, i.e., who’s new in the team, new product innovations, updates with a potential client, and latest successes of the department or company.
However, with the number of work emails employees receive each day, newsletters often get lost and never get read. One way to increase the likelihood of your newsletters to get opened and read is to distribute them using WhatsApp.
Whether you attach the newsletter file or send the link of its online copy, using WhatsApp to keep your employees updated with any changes or updates in your business can help them keep engaged with you as an employer and subsequently stay motivated in their jobs.
2. Use WhatsApp as a Decision Platform
It’s now a norm in many companies to chat-up over WhatsApp rather than talk orally when discussing important matters that need urgent decision making. At least, this makes the life clearer both for subordinates and their superiors, as the directions are already recorded in writing.
Through WhatsApp, employees and managers can collaborate better on matters that require fast action as they can create a special conversation thread for that specific project and customize its notification settings to ensure fast response by all parties.
3. Utilize Group Messaging for Knowledge Sharing
Using the Group Messaging feature of WhatsApp, departments and teams can exchange information directly and more intuitively.
This is especially useful when group members are deployed in different locations. For instance, an in-house Subject Matter Expert (SME) can easily provide a background for a specific subject that a remote employee needs, while the project leader can also provide his/her input and any additional information that the remote employee can use for the project.
This not only helps employees get the information they need faster, but it also minimizes the need to initiate multiple email contacts for specified employees, which in turn, means that they are less disturbed and more focused when doing their jobs.
4. Gather Employee Feedback
Statistics indicate that the open rate for WhatsApp messages is 70%, making it an ideal platform to collect feedback and suggestions from your employees.
With the feedback you receive from your employees about their experience working in the company, you can address the issues they encounter and improve the overall workplace culture. Furthermore, they can provide more accurate feedback much faster even if they’re not in their office desk, i.e., on the field or while eating their lunch, so you can rest assured that the insights you’ll get from them will be meaningful as well.
Allowing your employees to use the communication tool they’re most comfortable with can effectively address some of the productivity and collaboration issues in your workplace.
As long as you have the right solution that can effectively archive WhatsApp for SEC, FINRA, IIROC, MiFID II, and FCA compliance, among others, you will be more capable of taking advantage of this app for more efficient workforce than to risk your employees’ morale and productivity by banning it.
TeleMessage’s WhatsApp Archiver is a unique platform tailor-made to solve WhatsApp compliance and regulation issues by allowing financial firms to capture, record and archive WhatsApp messages including conversations that transpired in group messaging threads. The WhatsApp Archiver looks and functions exactly like the standard WhatsApp application, ensuring seamless communication experience to your employees
The benefits of using WhatsApp Archiver in your business include:
- Archive all WhatsApp communications
- Use WhatsApp to communicate with customers, employees, and stakeholders
- Search, track and retrieve WhatsApp messages in the corporate archive
- Deposit WhatsApp messages with any email archiving vendor
- Full administration and reporting
The TeleMessage WhatsApp Archiver is the latest addition to our mobile archiving products that securely archive mobile SMS, record voice calls, and other mobile channels from various mobile carriers and mobile devices for a variety of ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving methods, you can always find the right tools or blend for your requirements:
TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Visit our website today at www.telemessage.com to learn more about our mobile archiving products.
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