In today’s diverse workplace, efficient internal communication can mean the success or failure of a company. Effective communication between employees can enable the business to fully maximize the unique knowledge, insights, and skills of its people.
With the right communication tools and strategies, as well as an in-depth understanding of different retention requirements regarding business communication, a workplace that has effective communication also have more confident and satisfied employees. This is because they can perform their tasks more efficiently and collaborate more and better while doing their job on channels they are most comfortable with.
To help you establish a workplace where employees can communicate and collaborate effectively in 2019, use these four strategies to streamline your enterprise communication:
1. Implement a Strategy for Efficient Use of Communication Channels
Regardless if you use text messaging, chat apps, email, or social media platforms, they will do more harm than good for your employees’ productivity if you don’t have an established system for their use. Though email is notorious for this, other channels can also consume more of your employees’ time than they free up,if they constantly keep monitoring their inbox throughout the day.
To avoid this, it’s imperative for your employees to set intervals on when to check their inbox to avoid those messages from disrupting them from their work. It’s also essential for every employee to understand the specifics of each channel. Business text messaging,for instance, should only be used for urgent matters, while company chat apps should be utilized more freely for employee collaboration.
The details of these policies should be documented in the company-wide communication policies, which should also detail the consequences of non-compliance from industry supervision and text archiving regulations and laws such Sarbanes-Oxley Act,FINRA, SEC, MiFID II, FOIA, and HIPAA.
2. Take Advantage of Company Newsletters
Issuing a monthly company newsletter is another way to keep your employees informed company-wide. You can use them as an outlet for latest news and updates, to inform your employees about sales goals and achievements, as well as any press your company receives, organization events, and anything else that the entire company should know.
Marketing your newsletters to your employees can be challenging though. So, instead of just sending them company-wide through email, you should also consider taking advantage of compliant enterprise text messaging tools – just use short descriptions of the newsletter and add a link to the full version online.
3. Enable Group Messaging to Improve Collaboration
To enable group messaging and improve collaboration between employees, supervisors, and managers, the right mobile communication apps matter. On the forefront of mobile communications tools in the market, chat apps such as WhatsApp are the leading choice among employees.
Although consumer-grade, WhatsApp has established a massive user base in the business landscape. Instead of prohibiting it, you should take advantage of its full features, particularly its group messaging capabilities to enhance the peer-to-peer and employee-to-manager communications in your workplace.
In doing so, you can make the management more involved and feel connected to employees. This can be beneficial during brainstorming of ideas, where a variety of input is crucial for employees to make the right decisions and implement the best ideas.
4. Enhance Productivity Through Compliant WhatsApp Recording
If your employees have been using WhatsApp,and you’re not archiving their business-related phone conversations, then you are missing a significant opportunity to improve the productivity and efficiency in your workplace.
In today’s fast-paced business, employees can’t afford to miss an extremely important detail from a deleted WhatsApp call conversation regarding a project or report. Through compliant WhatsApp recording, you will be able to review all call conversations by your employees, facilitating note-taking of key details discussed during the call.
Furthermore, using a compliant WhatsApp recording solution, you can also determine how your staff prefer to communicate. By analyzing the archived WhatsApp messages, you can find out the features – text or group messaging, voice or video calls, file transfers – that are utilized the most by your employees. As a result, you can highlight which features would most significantly improve their productivity.
TeleMessage’s WhatsApp Archiver is a unique platform tailor-made to solve compliance and regulation issues by allowing firms to capture and archive WhatsApp messages. This platform works exactly like the standard WhatsApp application, ensuring that your employees will still be able to send work-related communications easily and quickly.
The benefits of using WhatsApp Archiver in your business include:
- Archive all WhatsApp communications
- Use WhatsApp to communicate with customers, employees, and stakeholders
- Search, track and retrieve WhatsApp messages in the corporate archive
- Deposit WhatsApp messages with any email archiving vendor
- Full administration and reporting
The TeleMessage WhatsApp Archiver is the latest addition to our mobile archiving products that securely capture content from mobile carriers and mobile devices for a variety of ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving methods, you can always find the right tools or blend for your requirements:
TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Visit our website today at www.telemessage.com today to try our mobile archiving products.
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