Achieving regulatory and legal compliance is often what drives organizations to an enterprise mobile archiving solution. Indeed, managing compliance risks has become even more crucial as new and more stringent data retention and privacy regulations are being enacted across industry verticals around the world.
However, compliance should not be the only driver for companies to invest in a next-generation mobile archiving solution. Voice call recording, SMS archiving, and other mobile content retention strategies can help regulated companies in several ways, including the following:
- Identify Inside Threats
Ineffective workforce management can often lead to disgruntled employees. Some of these employees could commit extremely dangerous actions such as initiating data breaches or sending classified information to outside parties as a form of retribution. In fact, according to a 2016 IBM report, company employees and former employees cause 60 percent of data breaches.
The following are real-life cases of data breaches instigated by company employees themselves:
- San Francisco’s former network administrator held the city’s systems hostage by refusing to give up the passwords because he think that his supervisors are incompetent.
- A network engineer for oil and gas company EnerVest found out he was going to be fired and sabotaged the company’s systems by returning them to original factory settings.
- A hospital worker stole forms containing patient information and is thought to have filed fraudulent income tax returns.
Analyzing archived mobile content can help to highlight these managers and address their abusive behavior before employees reach the point of wrongdoing.
- Improve Client Engagement Rate
It is now a norm for most people to communicate with companies through popular mobile channels such as text messaging and WhatsApp. As such, it only makes sense for organizations to use their mobile archiving solutions to uncover valuable insights from their customer messages.
By processing the archived customer messages through communication analytics, decision-makers could find a correlation between the length of time it takes to respond to a customer inquiry and renewal rates for those customers. They could find that customers report different types of problems via email than they do use text messaging, necessitating a different type of response depending on their customers’ choice of communication channel.
- Understand Employee Behavior
Non-verbal communications in the form of mobile SMS and WhatsApp chats and calls, for instance, could provide compliance officers with a trove of crucial insights about employees’ behavior in the workplace. By analyzing the retained employees’ mobile communications, loopholes in the enforcement of communication policies or corporate regulations can be fixed and improved accordingly.
For example, a compliance officer can use the corporate archiving system to search for evidence of illegal music downloads, sharing of racist or sexist jokes, employee complaints, or angry employees, so that these situations can be dealt with as quickly as possible.
- Flag Inappropriate Communications
It’s not unusual for mobile communication channels to be used inappropriately in the workplace. In fact, in the case of Wells and Solari v PNC Global Logistics, two employees were sacked by their employer after the two were found using WhatsApp to send pornographic material and degrading comments about female colleagues.
By monitoring the archived mobile communications of employees, inappropriate content and messages can be revealed early on, and those violators can be penalized accordingly before they cause more harm to their co-workers.
- Enhance the Dynamics of Employee Communications
Lastly, a properly configured and managed archiving solution that retains email, social media, text messaging, and other communications is useful in identifying and tracking how communications take place.
For example, a field salesperson may send a text message to a client asking for a meeting, follow it up with an email with the meeting details, and then send an attachment using personal webmail when working from home.
Archiving all of these channels will capture all of the messages in context and help decision-makers to understand how their employees actually communicate and therefore make strategic decisions as to how they can further improve the communication practices of their workforce.
The TeleMessage Mobile Archiver effectively addresses compliance, regulatory, eDiscovery response requirements and reduces risks across the financial industry. TeleMessage archiving solutions can capture voice calls, record text message, and is also capable of recording WhatsApp communications and other types of mobile content from corporate or BYOD mobile phones.
Our Mobile Archiver products can also flag any content or messages that indicate suspicious activities, thus helping mitigate threats inside of the organization. Messages are securely and reliably retained within TeleMessage servers or forwarded to an archiving data storage vendor of your choice.
Our mobile archiving products securely capture content from mobile carriers and mobile devices for a variety of ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving methods, you can always find the right tools or blend for your text message archiving and voice call recording requirements:
TeleMessage offers cross-carrier and international mobile text and calls archiving for Corporate and BYOD phones. Visit our website at www.telemessage.com to learn more about our mobile archiving products today.
