Archiving electronic content has long been a standard practice of regulated industries, for a variety of purposes, including: documentation backup and to provide a timely response to regulators’ requests for information, legal inquiries, and others.
It’s important to note, however, that efficient electronic content archiving requires the implementation of a next-generation archiving solution. Unlike traditional data archiving systems, a modern archiving solution offer tighter and wide-ranging data capturing and management features that enable an organization to retain all pertinent records of business communications regardless of whether they are stored on desktop computers in the office, or in the mobile devices of their remote and traveling employees.
Issues with Using Outdated Archiving Solutions
Companies that continue to utilize legacy archiving solutions tend to experience difficulties in recording essential information since most of these systems only focus on retaining desktop emails while leaving out many other critical communications data, such as mobile communications.
Furthermore, legacy archiving solutions lock data away in various disconnected content silos that make retrieval difficult since older archiving solutions lack eDiscovery capabilities. As a result, regulators and the company would have a harder time promptly getting the information they would need for audits.
Old archiving solutions also lack analytics that can make sense of the archived communications data, which makes it difficult if not nearly impossible to determine the relationship of the various messages that could have allowed the company to take proactive approaches to improve their business or to find communications data that violates the company’s rules and regulations.
Switching to A Modern Enterprise Archiving Solution
Proactive approaches for data archival requires a next-generation archiver. Modern archiving solutions come equipped with eDiscovery and robust analytics to retain data efficiently and extract both insight and intelligence from them. The archiver captures all relevant business records stored in emails, files, text messages, social media platforms, collaboration platforms, mobile devices, voicemails, and other means of electronic communication used in the business.
To fully realize the benefits of using next-generation archivers, the company must understand where they can use such information besides using it defensively. Thanks to eDiscovery and robust analytics, a company can make proactive applications by knowing the speed on how salespeople respond to customers’ inquiries and then analyzing if there is a relationship between it and the possibility of getting more orders. Gauging the sentiment of the customers and provide possible indicators of such sentiments, and determining which employees are more likely to commit fraud are also among the other benefits that would allow a company to act before any problems can arise.
Not using proactive abilities is a waste of an investment by only using it for compliance purposes. Some of the proactive measures include:
- Finding possible insider threats
- Managing customer relationships
- Analyzing the use of profanity to yield valuable insights
- Detecting policy violations
- Detecting employee sentiment and behavior
- Dealing with inappropriate messages
- Understanding how employees and others communicate
The return-on-investment provided by contemporary archiving solutions in in-depth analytics and eDiscovery is substantial for the growth of a business and gaining such tools should be a high priority for business owners.
Conclusion
Using legacy archiving solutions is not enough to comply with the changing regulatory requirements and an organization would need to invest in modern tools to achieve compliance. Possessing a high-performance and scalable archiving solution facilitates organizational: defense from any legal complications; compliance with regulatory purposes;and enablement of users to gather insight and intelligence proactively.
The TeleMessage Mobile Archiver effectively addresses compliance, regulatory, eDiscovery response requirements and reduces risk across the financial industry under the various text archiving regulations. TeleMessage captures and records mobile content, including SMS, MMS, voice calls, social media, and WhatsApp Chats from corporate or BYOD mobile phones. Messages are securely and reliably retained within the TeleMessage servers or forwarded to an archiving data storage vendor of your choice.
Our mobile archiving products securely capture content from mobile carriers and mobile devices for a variety of ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving methods, you can always find the right tools or blend for your text message archiving and voice call recording requirements:
TeleMessage offers cross-carrier and international mobile text and calls archiving for Corporate and BYOD phones. Contact us to try our mobile archiving products today.
