The Telemessage WeCom Archiver accounts can send several types of reports and alerts that assist in the onboarding process and monitoring the accounts health status.
For further information visit our guide.
Note: In this guide we review the admin configuration process.
1 ‘Head of Department’ Admin.
Admins with higher support levels can activate a range of reports:
WeCom Admin Customizable Reports
| No | Report | Description |
|---|---|---|
| 1 | User Status Report | The WeCom Users Status Report helps admins monitor the onboarding process and the account’s health status. The emailed report includes a summary of your user’s status and an HTML attachment with the per-user status report. The report includes number and details of signed-up users, activated users and users whose account lost its mobile number. |
| 2 | Missing Mobile daily alert email | WeCom accounts sometimes lose the connection to their mobile number. Users who lost their mobile number connection will archive by email in case one was set in their account. If no email was set, then archiving will stop. To help monitor this issue, a daily alert mail is sent at noon GMT informing the user of the compliance problem and urging them to correct the issue. |
| 3 | User Number change report | A summary of all the users who changed the mobile number on the app in the last 24 hours. The changed number must also be updated in the TeleMessage user’s account. TeleMessage support monitors the daily reports to make sure the TeleMessage account’s mobile numbers are all up to date. |
| 4 | Deleted User report | A summary of all deleted users from the last 24 hours |
| 5 | New Users Report | A summary of new users who joined the company’s WeCom account from the last 24 hours. Admins can monitor their onboarding status in the daily Users Status Report TeleMessage support is monitoring the daily reports to provision the new TeleMessage user accounts in parallel to the WeCom account. |
| 6 | WeChat Groups Compliance Breach Alert | A WeCom archiving user can participate in a group chat created by a WeChat user via the WeChat app. In a WeChat Group, members who do not accept chat archiving will still be able to send and receive messages, but their outgoing messages won’t be archived. This is a compliance breach. For further detailed visit our guide. The following is an alert of WeCom users who joined a WeChat chat group that has members who disagreed with to archive. The alert will include the name of the WeCom user, the WeChat user, and the name of the WeChat group: |
| 7 | Account Maintenance Report | The Maintenance Report is monitoring the WeCom Account health status. The Tencent WeCom Account Admins will receive an urgent alert mail in case the account needs urgent attention due to the following possible reasons: The archive message key and key version do not match (see example below). WeCom archive service not opened. WeCom archive service expired. The IP [IP address] not added to the WeCom IP whitelist. The archived message key and key version do not match. There will be [x] messages that cannot be resolved. |
| 8 | Missing Email Alert | We allow WeCom signup via WeChat registration instead of a mobile number. In these cases, we archive by the user’s email address as the mobile number is not exposed. The problem is that the user might erase or change his email address thus we won’t know to map the WeCom message to the TeleMessage account. The problem can also happen when a mobile registration user loses his mobile number, and an email was never set in the WeCom admin account or the app. As this is a compliance breach, we added an email alert. Default – ON for all WeCom accounts. |
Any WeCom user configured as Head of Department receives three default reports as specified in this guide.
- User Status Report
- Missing Mobile Report
- WeChat Groups Compliance Breach Alert
To subscribe to additional reports, go to section 3 of this guide.
In WeCom admin portal:
- Go to the Contacts screen and select a WeCom registered user.
- Click Edit.
- Set the user as Head of Department and click Save, as per the graphic below. The reports will be sent to the WeCom email address for the user’s department and sub departments.
- The user is marked as Superior on the Contacts
2 Account ‘Report Receiver’.
TeleMessage enables users who are not WeCom-registered to receive onboarding and maintenance reports.
In the TeleMessage WeCom Admin page enter your username and password and click Login.
- Scroll down to the Report Receiver section and click Add user.
- Enter the report subscriber’s name and email address.
- Chose the Department for which this admin will receive the reports.
If you chose the main company the admin will receive reports for all departments.
- Select needed reports. You can read more about the reports in this guide.
- Click Submit.
- The new admin and Head of Departments from section 1 will appear in the report receiver section.
3 Subscriber’s reports settings
3.1 Head of Department admins as specified in section 1
These admins will appear in gray.
To delete this admin, you must go to the WeCom portal and remove their Head of Department setting
-
- Click Edit to change settings.
You can edit the name, email address and types of reports the admin receives.
The department is configured via WeCom account.
3.2 Account ‘Report Receiver’
These admins will appear in black.
- To delete a report subscriber, click Delete.
- To change the settings, click
You can edit the name, email address and types of reports the subscriber receives.
You can also change the reports top level department.
3.3 Missing Email alert
We allow WeCom signup via WeChat registration instead of a mobile number. In these cases, we archive by the user’s email address as the mobile number is not exposed.
The problem is that the user might erase or change his email address thus we won’t know to map the WeCom message to the TeleMessage account.
The problem can also happen when a mobile registration user loses his mobile number, and an email was never set in the WeCom admin account or the app.
As this is a compliance breach, we added an email alert
Default – ON for all WeCom accounts
Once a day we will check if any of the users without a mobile number, had removed, or changed their email address and send a missing email alert once a day
Please note that the Email field is not the exmail account field.
If the report is configured to ON, we will send the admin the alert.
If the user changes the email, we will email the user.
If the user does not have an email, we can’t send them the alert.
We are also sending a copy to the Control mailbox
To not overload the control, we will open a centralized TeleMessage mailbox for WeCom alerts and move all the alerts there – TBD
