These are legacy instructions for legacy versions of old Android devices.
For new Android devices with native call recording support go to the following FAQs:
To learn how to activate the android archiver call recording – click here
To learn how to configure voice recording on your android phone – click here
To report problems and send logs – click here
Android Archiver WITH VOICE Activation Procedure
- To register and start using the Android Archiver, your administrator must open up a TeleMessage Mobile Archiving account for you.
- In some companies, the company administrator my already deploy the app on your phone remotely using an MDM/EMM tool.
- Once he opens up an account and activates your phone you will receive an SMS text message, coming from a system number or your administrator number dependent on the system
Download Android Archiver for Android with Voice Calls
- Perform the directed one-time activation process. During this process you will have to enter your mobile number which in most cases will be detected and auto-filled by the system
- After you sign in and activate the app our system will verify that you have this phone by sending a text message to your phone and automatically activating it:
To activate call recordings
- Contact your TeleMessage account manager or TeleMessage Support, to make sure that voice recording is enabled for your employees.
- Permissions must nevertheless also be manually enabled. Setup can’t implicitly specify them.
- Missing permissions and a link to enable them are shown in the main screen:
- A successful configuration will result in a Summary screen without warnings
- Once this is done you’re ready to record your voice calls.
NOTE: You must also disable call forwarding on your employee mobile phones as explained here.
NOTE: Android Archiver supports call waiting and conference calls. Format entry details here.