Salesforce Integration

Enjoy a single platform for all customer engagements

TeleMessage, a leader in innovative mobile messaging and mobile archiving solutions is pleased to announce the Salesforce integration module with its platforms. Now generally available, the Salesforce CRM module paves the way for Salesforce customers to have a single platform for all customer engagements, including their employees’ mobile communication with customers and leads.

With the TeleMessage module for Salesforce, companies can now access all interaction done from the mobile phones of their employees with leads and accounts inside of Salesforce. Mobile messages and calls done from employee’s corporate and BYOD mobile devices can now be viewed as part of other customer engagements in an all compassing central CRM view. Salesforce customers can get one central, secure, and convenient platform to view all lead and customer interactions, while allowing their employees to engage customers directly from their mobile devices.

TeleMessage’s platforms seamlessly integrates with Salesforce, making it easier than ever for companies to track and monitor all conversations with their customers.

The TeleMessage Salesforce CRM integration enables companies to:
• View all the mobile communication done by company personnel from their corporate or BYOD devices filtered by leads, accounts, cases and contacts inside of Salesforce.
• Seamlessly integrate with the Salesforce lead and contact activity history.
• Ability to view and track mobile communications by and employee account, as well as under the lead/contact, by device or by a date range.
• Ability to communicate over text messages with leads and customers directly from Salesforce.

“Integrating employees’ mobile communication with customers and leads is a significant improvement to any clients’ CRM abilities,” notes TeleMessage VP of Business Development, Gil Shapira. “Given the shift towards mobile communication, there is a compelling business case for having a unified view of all customer engagement within Salesforce. TeleMessage addresses the gap of tracking communication from employees’ mobile phones to provide a complete picture of the customer-engagement nexus.”

Click here to learn more about TeleMessage’s Mobile Text Archiving solutions.

About TeleMessage

TeleMessage is changing the way people and businesses interact in the evolving mobile space. TeleMessage has been helping businesses of all sizes to leverage the power of the mobile channel with our robust messaging platform since 1999. Our innovative product set has been successfully deployed and used by thousands of enterprises. We are trusted by dozens of telecom operators, we reach hundreds of millions of users, and we power billions of messages through customers’ networks. Our messaging solutions portfolio includes Mobile Archiver, Secure Enterprise Messaging, and Mass Messaging product lines. For more information, please visit www.telemessage.com