How do I send message to a group or distribution list?
The same as sending a message to a single contact. Go to Compose. Enter the name of the group or distribution list in the “To” field.
How do I see my usage?
Go to View Usage. You’ll be able to see the different types of messages you sent, date and time of sent messages, how much it cost per message (IP messages … Read more
I didn’t send the amount of messages that appears in the view usage.
The character limit for SMS messages is 160 characters. Therefore a SMS message that was 320 characters is actually three separate messages although it was sent as one message (based … Read more
Can multiple users have the same address book?
You can create the same address book for different users manually. But updating one address book will not update another address book.
How can I send messages to multiple recipients via Excel file?
You can upload an Excel or CSV file after composing your message. You can upload an Excel or CSV file with: One column of mobile phone numbers or email … Read more
Can I import multiple contacts to my Address Book?
Yes, you can! You can either export from your Contact’s in Outlook 2000, 2007, 2010, or 2013. 1. Create your own Excel or CSV file. Here is a downloadable example. 2. … Read more
Does the system filter duplicate phone numbers in an Excel file import?
Yes, our system automatically filters out duplicates in the Excel file. If you wish, you can do it before uploading the Excel file: highlight the column, then press the “Data” tab and … Read more
Can I create filters for incoming messages and configure autoreplies?
To a create a filter, go to Settings > Advanced > Filtering Rules and click “New Rule” at the bottom of the screen. … Read more
Can I send messages with an alphanumeric sender ID?
You can send messages with an alphanumeric sender ID in most countries except the United States and Canada. If you are located in the United States or Canada, you can … Read more
What is the difference between “Start a Free Trial” and “Sign Up for Free”?
If you decide to Start a Free Trial, you’ll get access to our administrator console plus all the additional features and benefits of our web interface. If you Sign Up for Free, … Read more