iPhone users are more commonly reporting issues of non-reception of the OTP PIN activation code. (some examples): macOSX, howtoisolve, geekinstructor, digitbin, reddit, My iphone support , Trevor Nace ).
This problem lies between Meta/WhatsApp and Apple/iPhone makers.
The problem is happening in WhatsApp and WhatsApp Business apps, and as a result, also in the TeleMesage WhatsApp Archiver products that are utilizing the WhatsApp applications.
The following are potential fixes:
- Network Issues:
A stable internet connection is crucial for receiving OTPs. Ensure that your iOS device has a reliable internet connection through cellular data. - Do Not Disturb Mode:
If your iOS device is in “Do Not Disturb” mode, it may suppress notifications, including OTPs. Make sure that your device is not in this mode when expecting an OTP. - iMessage Issues:
If you are using iMessage for SMS, ensure that iMessage is activated and working properly. If you encounter issues, you may try temporarily disabling iMessage to receive OTPs via standard SMS. - iOS Settings:
Check your iOS settings to ensure that messages and notifications are allowed for the relevant apps, including the one generating the OTP. - iOS Updates:
Ensure that your iOS device is running the latest version of the operating system. Updates may include bug fixes and improvements that could address any issues related to OTP delivery. - Blocked Contacts:
Verify that the sender’s number is not blocked on your iOS device. - Filter unknown senders
Verify that the setting to filter unknown senders is turned off.
- Activate WhatsApp Business on Android and then migrate to WhatsApp on an iPhone
First, activate the same number with WhatsApp Business app on an Android phone. Then choose to migrate your app to WhatsApp on your iOS device (you’ll need two phones for this).
TeleMessage is dedicated to assisting its users in troubleshooting and completing the signup process on our WhatsApp-wrapped services.
If you cannot receive your activation code on your iOS device, contact TeleMessage Support, and we will provide guidance and solutions tailored to your specific case.