How to activate employees for TeleMessage Network Archiving

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To provision company employees for the TeleMessage Network Archiver

Provide the data below and forward it to your account manager and our support team.

You can fill the details in this Excel spreadsheet template

Note: we provide custom onboarding instructions per carrier – you can contact our support for assistance and guidance.

The data you will provide will be filled in the excel below:

The excel sheet has two main sections: customer identification, and user data.
Here is an explanation of the fields included:

  1. Customer identification parameters

    Here is an explanation of the fields used to identify the customer:

  • Mobile Operator Name – the mobile provider on which the employees to be archived have a subscription
  • Company Name – The name of your company as shown on the mobile operator phone bill
  • Billing contact name – The full name of the individual responsible for the mobile subscription in your company
  • Billing contact phone – The cell phone number of the individual responsible for the mobile subscription in your company
  • Billing contact email – The email address of the individual responsible for the mobile subscription in your company
  • FAN – Your company identification with the mobile operator (Foundation Account Number). This should appear on your monthly phone bill
  • BAN – Your company identification with the mobile operator (Billing Account Number). This should appear on your monthly phone bill

  1. User data

    List of employees for which you would like to activate mobile archiving

  • First Name – will be used to identify the user
  • Last Name – will be used to identify the user
  • Mobile number – Fill in the international number format, activation PIN will be sent to this mobile phone
  • Email – will be passed as metadata to the archive with each archived message

Note: Include the individual users’ FAN and BAN, if different than the one stated above

Important: To ensure subscribed employee messages are routed through the mobile carrier, block iMessage and disable Samsung enhanced messaging for all subscribed employees.

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