Debate over the responsibility of capturing and archiving mobile communications invariably intensifies when things go wrong on a grand scale. Therefore, you should care about the matter. However, the question is, who should be responsible for archiving communications such as text messages and voice call to ensure mobile compliance.
Mobile archiving – The current scenario
Many of the businesses whose corpses litter the regulatory and legal landscape were undermined by overoptimistic and negligent boards. One such scenario is when boards are not insistent on their responsibility for archiving mobile communication with resulting real losses and a negative impact on company reputation. Not surprisingly, one research found that only 50% of the work generated on a mobile device is actually ever archived to a central corporate location.
Risk and compliance teams still spend the bulk of their time manually requesting employee mobile communication records through quarterly review cycles. In such an inefficient manual process, a lot time is also wasted on building a repository of the records. The alternative is to use an automated mobile archiving solution that monitors text messages and archives those based on the required classification.
Whose responsibility is it to archive mobile communication?
Too often, the accountability of mobile communication archiving remains poorly defined due to lack of governance. Distracted by the details of changing regulations, most risk and compliance teams are poorly focused. Rather than seeing this issue as a minor support for overall compliance, the best solution is to adopt an automatic archiver of mobile text communications.
Regulatory compliance and mobile archiving
Greater effort alone will not be the answer for mobile compliance, even if there were no watchdogs who would undoubtedly presume that all processes for mobile archiving are in place. The real challenge is to use a solution that actively sends alerts to risk and compliance teams based on the archived mobile communications, using the following step-by-step approach to ensure regulatory compliance.
- Capture text messages and voice calls or other mobile communications from across all devices and all channels. This can be done by including a mobile archiving solution that works independently to frequently scan locations from a network.
- Archive the mobile communications in a centralized, unified repository that is classified based on regulatory standards, by implementing a financial regulation text message archiving solution.
- Monitor the stored data for any suspicious interactions or activities that might lead to a breach.
Misuse of mobile communications by government officials
The Seattle Mayor was not able to explain how her phone was configured to delete the text messages after 30 days, a situation that illustrates the misuse of mobile communications by government officials. In fact, government staff have also been found using specially configured applications that delete text messages automatically, again showing the importance of text message monitoring and public records archiving as state public records laws requires that text messages of government officials be retained.
About TeleMessage
TeleMessage captures and retains mobile content, including mobile SMS messages, voice calls, and WhatsApp, and WeChat conversations from corporate or BYOD mobile phones to ensure compliance with various data protection regulations. The messages are securely and reliably retained within TeleMessage servers or forwarded to your choice of archiving data storage vendor.
Our mobile archiving products securely record content from mobile carriers and mobile devices for various ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving solutions, you can always find the right tools or blend for your requirements:
- Network Archiver
- Enterprise Number Archiver
- Android Archiver
- WhatsApp Archiver
- WeChat Archiver
- Signal Archiver
- Telegram Archiver
TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Visit our website at www.telemessage.com to learn more about our mobile archiving products.
