WhatsApp Cloud Archiver Limitations and Restrictions

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Please find below some of the limitations of the WhatsApp Cloud Archiver:

  • Employees need to connect to the service via ‘Linked Devices’.
  • The service captures chats only, it does not capture WhatsApp calls.
  • WhatsApp Cloud Archiver will capture broadcast messages as single individual chats (and not as one broadcast message).
  • If you don’t use WhatsApp on your phone for over 14 days, your linked devices and Cloud Archiving service will disconnect and you’ll need to rescan the QR code.
  • Our System will alert about required reconnect, typically when encryption keys refresh (about every 3-9 months).
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