What file format do recorded voice calls appear in the archive?

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The exact file format changes slightly depending on the archiving product and message delivered

  • Android Archiver: Generates audio recording files in MP3 format
  • Network Archiver: Audio recordings are delivered in MP3 format
  • Enterprise Number Archiver audio recordings are delivered in MP3 format

By default the MP3 audio is formatted in: Mono, 16 bit, 32 kbps.
Customers requiring other formats, sending the files to another processing source or higher quality can contact their account manager for customizing the data formats.

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