Why you should think twice about texting business information

By January 4, 2017News

By Mark Huffman     November 29, 2016 (Featured in ConsumerAffairs)

It’s not just teenagers who spend their days texting. Sending short text messages over a mobile device has become the preferred way to communicate, even at work.

Texting is also being pushed on businesses, with the argument that it’s the most effective way to communicate with customers and employees.

Maybe sending general marketing information to customers via text is something to consider, but TeleMessage, which provides secure messaging systems for businesses, warns that transmitting sensitive business information via text is inherently risky.

It even says using consumer chat apps like WhatsApp and iMessage for business purposes can be playing with fire. Yet, it cites surveys showing nearly all employees are using their smartphones to transmit work-related information.

TeleMessage says the most common threat is an employee losing his or her smartphone. When that happens, it says 68% of victims never recover their phones. The person who finds it then has access to the text messages sent and received on the device.

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