Recording telephone conversations with the customer is an important function for many companies in the U.K. Especially in the financial industry, recording customer calls is crucial for monitoring and managing … Read more
After the August 2015 ruling of the Washington Supreme Court unanimously ruled that work text messages sent and received on a public employee’s private phone are public records, the local … Read more
As industries across the board shift significant amounts of work product into new channels of communications, the archiving process must update itself to keep up, particularly in regulated industries such … Read more
