Activating the TeleMessage Enterprise Number Archiver for Microsoft 365

This document explains the functions enabled by the TeleMessage Enterprise Number Archiver, and how to order, activate and use it with Microsoft 365.

Overview of using the TeleMessage Enterprise Number Archiver

The TeleMessage Enterprise Number Archiver connector for Microsoft 365 enables allocating a 2nd recorded enterprise number for employees and capturing their SMS and MMS text messages (and optionally calls). Messages are stored and archived in the Microsoft 365 mailbox and you can run advanced searches and eDiscovery of the Enterprise Number communication. The Enterprise Number Archiver can be activated on corporate-owned, as well as employee BYOD phones.

The capabilities and steps to enable the Enterprise Number Archiver connector are detailed below:

1. To enable the connector, you will need an Microsoft 365 account with an E5 license or the compliance capabilities.
2. You will also need to order the service from TeleMessage and get a valid company administration account.
3. By using the service, you agree to the TeleMessage terms and conditions and privacy policy.
4. Then you will need to activate the TeleMessage connector in your Microsoft 365 account
5. In parallel, you will need to configure the TeleMessage Enterprise Number Archiver for employees
6. You will be able to view the stored employee Enterprise Number communication in:
   a) The Enterprise Number Archiver folder in the employee’s Microsoft 365 mailbox (or another mailbox allocated to capture Enterprise Number conversations).
   b) You can also search on the Enterprise Number communication through the Microsoft 365 solutions like the advanced eDiscovery.

You can contact the TeleMessage Support to get assistance in setting up and configuring your account or onboarding your company employees for Enterprise Number Archiver.

Before you begin

Activating this connector will allow you to capture the Enterprise Number communication of your employees.

1. 1. a) This service should be used for compliance and governance, with full employee awareness that their communication is being archived and stored.
      b) To activate the service you will require Microsoft Office Compliance Administration roles.
      c) You will also need to acquire a TeleMessage Admin account as explained below.
      d) Your employees will be required to activate the service on their mobile devices.

Step 1: Ordering a TeleMessage account for the Enterprise Number Archiver

The first stage in activating your Enterprise Number Archiver connector requires companies to get an administrator account and user licenses from TeleMessage.

1. 1. 1. You will have to fill out the order from on the TeleMessage website.
      2. At this stage, you will have to order and pay for the service to TeleMessage.
      3. Once your order is fulfilled, you will receive a Username and Password to connect TeleMessage to the Microsoft 365 portal, as explained below.
      4. In parallel, the TeleMessage team will send you the necessary information to start onboarding your employees with the Enterprise Number archiver.
      5. The TeleMessage team can assist you with the employee onboarding process, or do it for you. They can also help you with the configuration of the Microsoft 365 connectors in your Microsoft account.
      6. You can request the TeleMessage team to enable two-factor authentication on your account, or disable it for any access.

Step 2: Connecting the TeleMessage Enterprise Number Archiver to your Microsoft 365 Account

This section will detail the steps to connect the Enterprise Number Archiver inside your Microsoft 365:

1. 1. 1. To start this process, you will need to have a valid TeleMessage company admin username and password.
      2. You should have an Microsoft 365 compliance role and access to the Microsoft 365 compliance portal.
      3. Follow the steps described in this link to connect the TeleMessage Enterprise Number Archiver with your Microsoft 365 company accounts.
      4. Once the connector is ready, all Enterprise Number communication of your employees will start flowing into the Office account
      5. In parallel, you will need to configure your employees for the TeleMessage Enterprise Number Archiver

You can contact the TeleMessage Support to get assistance in setting up and configuring your account or onboarding your company employees for Enterprise Number Archiver.

Step 3: Employee onboarding and activation for the Enterprise Number Archiver

By now, you already ordered the Enterprise Number Archiver service with the Microsoft 365 connector from TeleMessage, and you have a valid TeleMessage company administration account.

Your employees will still have to download and activate Enterprise Number on their phone after this stage. They can do it from the following links:

1. 1. 1. For iOS devices from the App Store
      2. For Android devices from Google Play

Activate the Enterprise Number Archiver for your employees to configure the users in the TeleMessage Admin account

Once the service is activated on the phone, mobile messages from the Enterprise Number Archiver on the employees’ mobile phone will flow into the Microsoft 365 designated account and be stored in Microsoft 365 ready for display, search and eDiscovery.

You can contact the TeleMessage Support for assistance with setting up and configuring your account or onboarding your company employees.

You can contact TeleMessage in case you need to purchase additional users for archiving.

Note: If you did this step before Step 2, you must make sure that you activate the TeleMessage connector in your Microsoft 365 account.

Step 4: Viewing Enterprise Number Archiver Messages in Microsoft 365

The Enterprise Number communication of your employees will be stored in Microsoft 365 and you can search for it using Microsoft 365 solutions like the advanced eDiscovery.

You will also be able to search for and view all the employee Enterprise Number communication in the Inbox of the employee’s Microsoft 365 mailbox (or another mailbox allocated to capture Enterprise Number conversations).