Microsoft 365 Activation for WeChat Capture

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Activating the TeleMessage WeChat Capture for Microsoft 365

This document explains the functions enabled by the TeleMessage WeChat Capture, how to order, activate and use it with Microsoft 365.

Overview of using the TeleMessage WeChat Capture

The TeleMessage WeChat Capture connector for Microsoft 365 enables the capture of WeChat and WeCom calls, chats, attachments, files, and recalled messages. Messages are stored and archived in the Microsoft 365 mailbox and you can run advanced searches and eDiscovery of the WeChat communication.

The TeleMessage WeChat Capture– requires an app installation on the employee device, users will install the Tencent WeCom version of WeChat for Work on their phones, or can use it on their desktop. It captures all WeChat chats & calls.

TeleMessage can enable the deployment of two WeChat instances on the same phone for full separation between the employee private and business chats. Users can have the consumer WeChat app and the WeCom app for WeChat work on the same devices, while only the business communication is being recorded.

The capabilities and steps to enable the WeChat Capture connector are detailed below:

  1. To enable the connector, you will need a Microsoft 365 account with an E5 license or the compliance capabilities.
  2. You will also need to order the service from TeleMessage and get a valid company administration account.
  3. By using the service, you agree to the TeleMessage terms and conditions and privacy policy. Note that and read the special notices here.
  4. Be aware that the communication your employees exchange are still flowing via the WeChat/Tencent servers located in China and is subject to Tencent T&Cs and Chinese regulations.
  5. This service is using servers in China as explained in the following T&Cs.
  6. Then you will need to activate the TeleMessage connector in your Microsoft 365 account
  7. In parallel, you will need to onboard the employees for the TeleMessage WeChat Capture
  8. You will be able to view the stored employee WeChat communication in:
  • The WeChat Capture folder in the employee’s Microsoft 365 mailbox (or another mailbox allocated to capture WeChat conversations).
  • You can also search on WeChat communication through the Microsoft 365 solutions like the advanced eDiscovery.

You can contact the TeleMessage Support to get assistance in setting up and configuring your account or onboarding your company employees for WeChat Capture.

Before you begin

Activating this connector will allow you to capture the WeChat communication of your employees.

  • This service should be used for compliance and governance, with full employee awareness that their communication is being archived and stored.
  • To activate the service you will require Microsoft Office Compliance Administration roles.
  • You will also need to acquire a TeleMessage Admin account as explained below.
  • Your employees will be required to activate the service on their mobile devices.

Step 1: Ordering a TeleMessage account for the WeChat Capture

The first stage in activating your WeChat Capture connector requires companies to get an administrator account and user licenses from TeleMessage.

  1. You will have to fill out the Order form for the WeChat Capture on the TeleMessage website.
  2. The TeleMessage team will get back to you and explain to you the options available to capture WeChat communication for your employees, and about the WeChat Capture.
  3. The TeleMessage team can recommend to you the best product and features based on your governing regulations as well as the phone-ownership type in your company (corporate owned phones or BYOD devices).
  4. If needed, they can also provide you with additional phone numbers which will allow you to activate a separate WeCom application for WeChat Work interactions on the employee’s phone.
  5. At this stage, you will have to order and pay for the service to TeleMessage.
  6. Once your order is fulfilled, you will receive a Username and Password to connect TeleMessage to the Microsoft 365 portal, as explained below.
  7. In parallel, the TeleMessage team will send you the necessary information to start onboarding your employees with the WeChat Capture.
  8. The TeleMessage team can assist you with the employee onboarding process, or do it for you. They can also help you with the configuration of the Microsoft 365 connectors in your Microsoft account.
  9. You can request the TeleMessage team to enable two-factor authentication on your account, or disable it for any access.

Step 2: Connecting the TeleMessage WeChat Capture to your Microsoft 365 Account

This section will detail the steps to connect the WeChat Capture inside your Microsoft 365:

  1. To start this process, you will need to have a valid TeleMessage company admin username and password.
  2. You should have an Microsoft 365 compliance role and access to the Microsoft 365 compliance portal.
  3. Follow the steps described in this link to connect the TeleMessage WeChat Capture with your Microsoft 365 company accounts.
  4. Once the connector is ready, all WeChat communication of your employees will start flowing into the Office account
  5. In parallel, you will need to onboard the employees for the TeleMessage WeChat Capture

You can contact the TeleMessage Support to get assistance in setting up and configuring your account or onboarding your company employees for WeChat Capture.

Step 3: Employee onboarding for the WeChat Capture

By now, you already ordered the WeChat Capture service with the Microsoft 365 connector from TeleMessage, and you have a valid TeleMessage company administration account.

In this step, we will explain how to configure the users in the TeleMessage Admin account, and activate the WeChat Capture for your employees. Your employees will still have to download and activate WeChat on their phone after this stage.

To activate the WeChat Capture for your employees they must be registered in your TeleMessage account:

  1. You will need to use a WeChat Work Admin account from Tencent: You can either open an account for your firm, or TeleMessage can allocate you a subdivision under our WeChat Work Enterprise account with Tencent. The different options are explained here.
  2. You can either signup your employees yourself, via the TeleMessage admin portal as explained here.
    (Please alert the TeleMessage Support once you uploaded new users to verify routing into Microsoft 365).
  3. Or you can do it by filling this Excel sheet as specified here, and sharing it with the TeleMessage team.

Note: If you did this step before Step 2, you must make sure that you activate the TeleMessage connector in your Microsoft 365 account.

Step 4: Activation of the WeChat Capture on the phone of the employee

In this stage we will explain the employee experience on their mobile when you activate the WeChat Capture on the phone.

  1. To activate the  WeChat Capture, you will need to install the WeCom app for WeChat Work communication on the phones of your employees. The app can be downloaded from the Tencent portal, from the Apple AppStore or Google Play. You can download it from the public application stores or download the APK/IPA file to push via an MDM/EMM or application store.
  2. Once the service is activated on the phone, mobile messages from the WeChat Capture on the employees’ mobile phone will flow into the Microsoft 365 designated account and be stored in Microsoft 365 ready for display, search and eDiscovery.

Once the service is activated for an employee, his WeChat communication will be captured from the mobile device and archived in Microsoft 365.

You can contact the TeleMessage Support for assistance with setting up and configuring your account or onboarding your company employees.

You can contact TeleMessage in case you need to purchase additional users for WeChat archiving.

Note: If you did this step before Step 2, you must make sure that you activate the TeleMessage connector in your Microsoft 365 account.

Step 5: Viewing WeChat Capture Messages in Microsoft 365

The WeChat communication of your employees will be stored in Microsoft 365 and you can search for it using Microsoft 365 solutions like the advanced eDiscovery.

You will also be able to search for and view all the employee WeChat communication in the Inbox of the employee’s Microsoft 365 mailbox (or another mailbox allocated to capture WeChat conversations).

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