Activating the TeleMessage Signal Archiver for Microsoft 365

This document explains the functions enabled by the TeleMessage Signal Archiver, how to order, activate and use it with Microsoft 365.

Overview of using the TeleMessage Signal Archiver

The TeleMessage Signal Archiver connector for Microsoft 365 enables the capture of Signal calls, chats, attachments, files, and recalled messages. Messages are stored and archived in the Microsoft 365 mailbox and you can run advanced searches and eDiscovery of the Signal communication.

The TeleMessage Signal Archiver– requires an app installation on the employee device, or can use it on their desktop. It captures all signal chats & calls.

TeleMessage can enable the deployment of two Signal instances on the same phone for full separation between the employee private and business chats. Users can have the consumer Signal app on the same devices, while only the business communication is being recorded.

The capabilities and steps to enable the Signal Archiver connector are detailed below:

1. To enable the connector, you will need a Microsoft 365 account with an E5 license or the compliance capabilities.
2. You will also need to order the service from TeleMessage and get a valid company administration account.
3. By using the service, you agree to the TeleMessage terms and conditions and privacy policy. Note that and read the special notices here.
4. Be aware that the communication your employees exchange are still flowing via the Signal servers and are subject to their T&Cs.
5. Then you will need to activate the TeleMessage connector in your Microsoft 365 account
6. You will be able to view the stored employee Signal communication in:

• The Signal Archiver folder in the employee’s Microsoft 365 mailbox (or another mailbox allocated to capture signal conversations).
• You can also search on Signal communication through the Microsoft 365 solutions like the advanced eDiscovery.

You can contact the TeleMessage Support to get assistance in setting up and configuring your account or onboarding your company employees for Signal Archiver.

Before you begin

Activating this connector will allow you to capture the Signal communication of your employees.

• This service should be used for compliance and governance, with full employee awareness that their communication is being archived and stored.
• To activate the service you will require Microsoft Office Compliance Administration roles.
• You will also need to acquire a TeleMessage Admin account as explained below.
• Your employees will be required to activate the service on their mobile devices.

Step 1: Ordering a TeleMessage account for the Signal Archiver

The first stage in activating your Signal Archiver connector requires companies to get an administrator account and user licenses from TeleMessage.

1. You will have to fill out the Order form for the Signal Archiver on the TeleMessage website.
2. The TeleMessage team will get back to you and explain to you the options available to capture Signal communication for your employees, and about the Signal  Archiver.
3. The TeleMessage team can recommend to you the best product and features based on your governing regulations as well as the phone-ownership type in your company (corporate owned phones or BYOD devices).
4. If needed, they can also provide you with additional phone numbers which will allow you to activate a 2^nd  separate Signal application on the employee’s phone.
5. At this stage, you will have to order and pay for the service to TeleMessage.
6. Once your order is fulfilled, you will receive a Username and Password to connect TeleMessage to the Microsoft 365 portal, as explained below.
7. In parallel, the TeleMessage team will send you the necessary information to start onboarding your employees with the Signal archiver.
8. The TeleMessage team can assist you with the employee onboarding process, or do it for you. They can also help you with the configuration of the Microsoft 365 connectors in your Microsoft account.
9. You can request the TeleMessage team to enable two-factor authentication on your account, or disable it for any access.

Step 2: Connecting the TeleMessage Signal Archiver to your Microsoft 365 Account

This section will detail the steps to connect the Signal Archiver inside your Microsoft 365:

1. To start this process, you will need to have a valid TeleMessage company admin username and password.
2. You should have a Microsoft 365 compliance role and access to the Microsoft 365 compliance portal.
3. Follow the steps described in this link to connect the TeleMessage Signal Archiver with your Microsoft 365 company accounts.
4. Once the connector is ready, all Signal communication of your employees will start flowing into the Office account

You can contact the TeleMessage Support to get assistance in setting up and configuring your account or onboarding your company employees for Signal Archiver.

Step 3: Employee onboarding for the Signal Archiver

By now, you already ordered the Signal Archiver service with the Microsoft 365 connector from TeleMessage, and you have a valid TeleMessage company administration account.

In this step, we will explain how to configure the users in the TeleMessage Admin account, and your employees will still have to download and activate Signal on their phone after this stage.

To activate the Signal Archiver for your employees they must be registered in your TeleMessage account:

1. You can either signup your employees yourself, via the TeleMessage admin portal as explained here.
   (Please alert the TeleMessage Support once you uploaded new users to verify routing into Microsoft 365).
2. Or you can do it by filling this Excel sheet as specified here and sharing it with the TeleMessage team.

Note: If you did this step before Step 2, you must make sure that you activate the TeleMessage connector in your Microsoft 365 account.

Step 4: Activation of the Signal Archiver on the phone of the employee

In this stage we will explain the employee experience on their mobile when you activate the Signal Archiver on the phone.

1. To activate the  Signal Archiver, you will need to install the Signal on the phones of your employees. The app can be downloaded from the Apple AppStore or Google Play. You can download it from the public application stores or download the APK/IPA file to push via an MDM/EMM or application store.
2. Once the service is activated on the phone, mobile messages from the Signal Archiver on the employees’ mobile phone will flow into the Microsoft 365 designated account and be stored in Microsoft 365 ready for display, search and eDiscovery.

Once the service is activated for an employee, his Signal communication will be captured from the mobile device and archived in Microsoft 365.

You can contact the TeleMessage Support for assistance with setting up and configuring your account or onboarding your company employees.

You can contact TeleMessage in case you need to purchase additional users for Signal archiving.

Note: If you did this step before Step 2, you must make sure that you activate the TeleMessage connector in your Microsoft 365 account.

Step 5: Viewing Signal Archiver Messages in Microsoft 365

The Signal communication of your employees will be stored in Microsoft 365 and you can search for it using Microsoft 365 solutions like the advanced eDiscovery.

You will also be able to search for and view all the employee Signal communication in the Inbox of the employee’s Microsoft 365 mailbox (or another mailbox allocated to capture Signal conversations).