It is without a doubt that mobile messaging apps, such as WhatsApp, are now tightly woven into the fabric of the contemporary workplace. From financial services and healthcare to law enforcement and educational institutions, this instant messaging app has infiltrated many of the communication-driven sectors of our society, far from the era when people only used them for their personal messaging needs.
However, with the rising implications of the General Data Protection Regulation (GDPR), Data Protection Act of 2018, and the upcoming California Consumer Privacy Act (CCPA) in 2020, using one WhatsApp account for both personal and work requirements – as what most employees do – is fast becoming a bane for companies who are obligated to capture and record WhatsApp for compliance purposes. As such, there’s a growing interest as to how employees can continue using this app without compromising their personal privacy as well as their efficiency when communicating with their colleagues and clients.
Whether your employees are using WhatsApp to collaborate or send secure messages with people in and outside of work, there are many compelling reasons to install a second WhatsApp on their mobile phones.
Improved Security and Work Efficiency.
Many employees express their concerns for using their personal WhatsApp account for their work, often because they are afraid that anyone who knows their personal number can reach them through WhatsApp, and therefore send them inappropriate or spam messages during their work hours.
By having a separate WhatsApp account for work, the risk of your employees receiving spam or distracting messages is less likely to occur. This is extremely important for companies that must maintain high data security standards, as more and more devious individuals use WhatsApp to send phishing texts.
Data Usage Tracking
Another reason why it’s beneficial to install a 2nd WhatsApp account on your employees’ mobile phones is that it will allow you to monitor and track their data usage on the app, thus allowing for early identification of potential misuse of data. Through a mobile device management platform, you can set rules on how much data the 2nd WhatsApp can consume over a particular period, and even prevent the app from using data during specific times of the day.
Meet Compliance Standards
A second WhatsApp account on a single device, along with a separate enterprise number, can help the business achieve full compliance with electronic archiving regulations that not only require the retention of text messages and phone calls, but also chats and audio calls from encrypted messaging apps like WhatsApp. To do so, however, a company must install a second WhatsApp application that can also capture and record the chats on the second app on their employees’ devices in real-time.
There are many ways that employees can install a 2nd WhatsApp on their phones, but for regulated entities that must meet certain security standards and complete retention of business communications, these solutions are not enough. Fortunately, companies that want to allow their employees to use a separate WhatsApp account for business communications can get a robust WhatsApp Archiver that functions the same way as the official WhatsApp messaging app.
With TeleMessage WhatsApp Archiver, regulated companies can improve collaboration present between employees, supervisors, and managers, as well as achieve full compliance with regulatory requirements that require businesses to capture and record text messages, including WhatsApp chats and voice calls.
Using WhatsApp Archiver lets a company’s employees communicate using WhatsApp, capture WhatsApp messages including texts, multimedia, documents, and deleted messages, and search and filter messages. Being able to archive mobile messages allows a company to stay compliant with SEC, FINRA, IIROC, MiFID II, and FCA’s regulatory requirements.
The TeleMessage WhatsApp Archiver is the newest addition to our mobile archiving products that securely archive mobile SMS, record voice calls, and other mobile channels from various mobile carriers and mobile devices for a range of ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving methods, you can always find the right tools or blend for your requirements:
TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Visit our website today at www.telemessage.com to learn more about our mobile archiving products.
