Identifying and Acquiring Your iOS Device UDID

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WhatsApp Capture requires two initial procedures before the user can install it:

Identifying and acquiring the device UDID

Provisioning the UDID

Note: UDID is a unique identifier for your iOS device. The UDID format is according to the phone manufacture date, as follows:

To Acquire and Identify Device UDID

Four Methods: Which to employ?

  • If you have iTunes installed on a PC/Mac, Extracting UDID using iTunes is the default first choice
  • If you have MDM in your organization, ask your IT staff to supply you with the UDID
  • If you don’t have iTunes or MDM, try using the profile installation. Some iPhones don’t support the profile installation. Those iPhones should use the USB cable option.

Method 1: Extracting UDID using a profile installation

Method 2: Extracting UDID via Windows/Mac USB cable

Method 3: Extracting UDID using iTunes 

Method 4: Extracting UDID using MDM


Method 1: Extracting UDID using a profile installation

  1. On your iPhone, open the Safari browser and navigate to http://udid.io/ and download the profile (please note that http://udid.io/ does not work in incognito).
    Select ‘Allow’ download.
    It will indicate profile was downloaded.
     
  2. Navigate to the iPhone Settings->General->Profile & Device management and Get You UDID:
    Select the profile and enter your iPhone passcode to proceed.
  3. Click ‘Install’ at the top right corner:
  4. Approve the Installation:
  5. You will then be presented with a screen with your UDID.
    You can send your UDID by pressing the button “Send UDID via Email” and sending it to your project / account manager.
  6. Or tap to mark the UDID and copy your UDID from the screen and sending it to your project / account manager.

Method 2: Extracting UDID via Windows/Mac USB cable:

Connect the iPhone to your Mac or PC via USB cable

  • Mac :
    1. Select the Apple button
    2. Select About This Mac
    3. Enter System Reports…
    4. In Hardware  menu, select USB
    5. In USB Device Tree select iPhone and then you can see you UDID as Serial Number

 

Windows:

    1. Tap the Windows key  ()  and enter: control panel:
    2. Select Device Manager.* if you are not seeing Device Manager in Control panel view, change the view from Category to Large icons
    3. If you are not a local administrator on your PC the following dialog will appear. Confirm acceptance with OK.
    4. Connect your iPhone via USB cable to your PC.
    5. If this is the first time your iPhone was connected to your PC you will see a popup dialog. Click Trust.
    6. You should now see the iPhone node under Portable Devices section. If you don’t see it , please disconnect the USB cable and reconnect.
    7. If you see still don’t see your iPhone then Windows is still installing the iPhone driver. iPhone will have a yellow icon next to it and the window will indicate that it is installing a driver. Please wait until installation is completed.
    8. In Portable Devices, double click on  Apple iPhone to open Apple iPhone Properties
    9. Navigate to the Details tab.
    10. Select Parent.
      • The UDID will show in Value. Right click on the UDID value and select Copy.

 

Method 3: Extracting UDID using iTunes

In case the instructions above didn’t work, and you can’t install a profile to extract UDID, use the following steps to pull UDID via iTunes:

        1. Open iTunes on your computer (on Mac or PC! not iTunes on your iPhone).
        2. Plug in and connect your iPhone, iPod touch or iPad to the computer using a USB cable.
        3. Click on your device name – if you have several devices in the name under the devices list.See arrows in the image below to check where to click:
        4. Ensure you’re on the Summary tab, and Click on the text Serial Number until it changes to UDID. The text toggles between Serial number – UDID – ECID and model identifier.See arrows 1 and 2 in the image below:

Method 4: Extracting UDID using MDM

Use MDM applications to acquire the UDID

AirWatch Example:

Provisioning the UDID

Once you have the UDID of your device, do the following:

  1. Send the UDID to your account manager or to your project / account manager – include a note that it’s for your WhatsApp Capture on iOS.
  2. TeleMessage will then provision your UDID and send to you an email notification that you can now launch the installation process.
  3. Ensure you receive confirmation from to your project / account manager or our support team that your UDID is registered.
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