How to Determine if a Mobile Archiver POC is Successful?

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As adoption of mobile devices blur the line between work and personal life, a mobile archiver becomes a necessity for any business to secure sensitive data and ensure compliance with regulatory standards.

Mobile Archiver POC

Since audits and mobile compliance assessments occur infrequently, it is easy to disregard the effectiveness of a mobile archiving solution until a security incident arises. This approach also leaves businesses vulnerable to surprise investigations and unannounced audits. To stay ready, companies must determine if their mobile archiving solution is meeting their needs in the first place. Here’s how to assess.

Consequences of failing to archive mobile communication

The failure to archive mobile communication puts businesses at risk of running afoul of regulatory compliance mandates and creates more opportunities for cyber attackers to identify vulnerabilities and easily penetrate the network. Moreover, the failure to archive mobile communications of employees and increases the peril of insider threats. In short, businesses that fail to effectively archive and monitor mobile communications increase corporate risk and become susceptible to legal violations.

According to TextRequest, 89% of consumers want to text with businesses and no matter how much businesses try to monitor the text messages and calls of employees, the challenge ever-expands with newly developing channels and platforms of communication. In our experience, an average employee uses at least five channels every day that involve some work-related interaction. Organizations are increasingly challenged to ensure mobile compliance ranging from text message monitoring to call monitoring and mobile archiving.

Social engineering attacks such as phishing allow hackers to easily penetrate corporate networks through the mobile devices of their employees. Malicious apps and unsecured WiFi network connections present a risk to organizations allowing employees to interact on mobile devices. There are many such other mobile security threats that make it imperative for organizations to adopt mobile archiving solutions.

Mobile archiving solution: The compliance case

The increased use of text messaging and calls from personal mobiles for business purposes has caused regulators and policymakers to release laws and regulations across the globe. Regulatory bodies and legislation requiring mobile compliance include: SOX, GLBA, HIPAA, HITECH, FINRA, SEC, MIFID II, GDPR and include public records acts such as FOIA, FRCP and FISMA.

According to the above mentioned laws, all business-related communications held on mobile devices are valid business records and they must be retained for transparency and compliance purposes. A mobile archiving solution, therefore, becomes more relevant for businesses in the most regulated industries including finance, healthcare, education and IT/BPOs. Businesses that fail to retain records from mobile devices suffer fines and penalties. Furthermore a holistic mobile archiving solution includes:

Being prepared for audits, regulatory investigations, and record requests is one of the primary reasons why businesses must adopt mobile archiving solutions. It helps legal, risk and compliance teams save time by capturing, preserving and classifying mobile communication data in the archive.

Capturing and archiving communication for mobile compliance – How it works

One of the foremost steps to evaluate the effectiveness of a mobile archiving solution is to gauge its coverage. From mobile text messages to voice calls and MMS to IM chat messages, the mobile archiving tool must capture the full range of mobile communication types across all possible channels such as WhatsApp, WeChat and Signal.

The first step for any mobile archiving tool is to securely deliver content from mobile devices of employees to the archival server. All types of mobile communication are preserved and indexed under a strong classification tree for fast retrieval.

Text message monitoring and call monitoring: Challenges and solutions

Businesses attempting to manually capture mobile communication fail because of the complexity of multiple network carriers and mobile devices OSs. Therefore, it is of utmost importance for businesses to onboard a mobile archiving solution that supports multiple network carriers.

The requirement of both text message monitoring and mobile call monitoring for regulatory compliance standards currently encompass several forms of content generated on a mobile device. Equally important is the coverage of the increasing networks and devices.

Under these circumstances, the ingestion of mobile communication from mobile devices spanning all networks and configurations is essential. Furthermore, the mobile archiving solution must empower risk and compliance teams to define policies to flag sensitive information and suspicious activity in real time. Ultimately, businesses should be confident in using the mobile archiver for both oversight purposes and in discovery of intelligence from mobile communications.

About TeleMessage

TeleMessage captures and retains mobile content, including mobile SMS messages, voice calls, and WhatsApp, and WeChat conversations from corporate or BYOD mobile phones to ensure compliance with various data protection regulations. The messages are securely and reliably retained within TeleMessage servers or forwarded to your choice of archiving data storage vendor.

Our mobile archiving products securely record content from mobile carriers and mobile devices for various ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving solutions, you can always find the right tools or blend for your requirements:

TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Visit our website at www.telemessage.com to learn more about our mobile archiving products.

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