Data Protection and Leakage

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One of the biggest cyber security risks is data leakage. And the impact of data breaches can be severe if the nature of data is sensitive or confidential. To avoid such situations, businesses must adopt enterprise text messaging solutions while ensuring that data is constantly discovered, monitored, and archived.

How to ensure data protection and avoid leakage?

The past year, especially since the pandemic, was a stark reminder that data leakages are a major concern for businesses across the globe. With about 4,000 data breaches, more than 37 billion records were exposed in the year 2020.

Discover, monitor, and protect your sensitive data

This, in a nutshell, is one of the biggest challenges in data security today. Efforts to decrease the impact of cyber threats and vulnerabilities – or sensitive data protection, for that matter – are ultimately addressed by archiving and securing enterprise communications. Therefore, capturing and archiving mobile text messages for mobile compliance is the first step to achieving overall enterprise data protection.

Assessments and audits can define the scope in which businesses and regulators may try to find appropriate tradeoffs between enterprise text messaging solutions, public records archiving and sensitive data security. Data security and privacy leaders have asked us repeatedly: how to archive text messages such that all channels of mobile communications are covered? We’ll look at the solution in detail later in this article. Let us first explore the basics.

Ediscovery and encryption

Whether archiving text messages from Android or iOS devices, the purpose of the efforts must clearly seek proper discovery of sensitive data, while maintaining high standards of encryption. Given current expansion in the number of mobile communication channels that aim to let employees interact easily wherever they happen to be, discovery and monitoring of the data is indeed timely and rlelevant.

From text message monitoring to mobile call monitoring, with discovery of sensitive data being the first step, secure archival of mobile communications is the next. In the context of these steps, encryption serves as the gateway to secure the archived data for mobile compliance.

Incidents of data leakage in India

According to SISA, a cybersecurity company based out of India, passenger records, including sensitive data such as credit card information and frequent flyer data of about 4.5 million customers of an Indian airline was breached. The same firm reported another critical breach involving a well-known restaurant chain in which 13 TB data was exposed, including the details of 18 core trnsactions.

Over 1.55 million cybersecurity incidents were reported in 2019 and 2020, according to the Indian Computer Emergency Response Team (CERT-In), the government agency responsible for tracking and responding to cybersecurity threats.

Biggest data breaches in government organizations

Hacking of Indian government computer systems exposed the personal information of over 21 million people. Similarly, one of the web systems used to record attendance of government workers in India was hacked, exposing personal information of 166,000 workers including names, job titles, and partial phone numbers.

In the context of these breaches, sensitive data leakages can affect the operations of a government organization to a great degree. Therefore, for any government organization allowing its workers to communicate using mobile devices, capturing mobile text messages and archiving those is a first step to ensure mobile compliance.

To achieve this, it is of utmost importance for organizations to assess public records archiving mandates of regulatory standards. Of course, next-gen enterprise text messaging solutions allow organizations to do all this – from text message archiving to call monitoring – in an automated manner.

How to prevent data leaks while ensuring mobile compliance?

As already mentioned, prevention of data leaks is a critical step for industries that process or possess sensitive data. It becomes an even important focus area due to the regulatory environment.

To further elaborate on the regulatory standards that make mobile compliance a priority for businesses, the Securities and Exchange Commission (SEC) and Financial Industry Regulatory Authority (FINRA) are key regulators that need businesses in the financial area to archive mobile communications. Consequently, there are two ends to it: data leakage prevention and mobile compliance.

Data leakage prevention can be managed by capturing and archiving electronic communications

From a historical point of view, data leakage prevention for most businesses revolves around typically constructed cybersecurity measures. However, the modern age where electronic communication is ubiquitous, a lot of the data leakage prevention agenda depends on how well mobile communications are captured and archived. The scope of efforts ranges from archiving text messages on Android and iOS devices to Signal mobile archiving.

In order to adequately conduct e-discovery of data or successfully go through a regulatory enquiry, the best possible way for businesses is to preserve and archive all information is to do so in a centralized, unified location. This process of unified information archiving also takes into account data classification methods that not only enable text message monitoring but also serve precise mobile compliance needs.

Compliance and encryption

Encryption plays a critical role in the security of sensitive data. It helps ensure confidentiality, privacy and integrity of data that result in streamlined compliance. This can be achieved through enterprise text messaging solutions that encrypt data while archiving it for future use.

Ways to protect your company against a data breach

In order to prevent insider threats that are caused by employees at organizations, capturing and archiving all electronic communications is of utmost importance. In fact, proactive monitoring of employee communications provides an insight into suspicious activities that might result in data breaches. Text message monitoring, call monitoring, and archiving of all such electronic communication helps in recordkeeping and ensuring mobile compliance.

About TeleMessage

TeleMessage captures and retains mobile content, including mobile SMS messages, voice calls, and WhatsApp, and WeChat conversations from corporate or BYOD mobile phones to ensure compliance with various data protection regulations. The messages are securely and reliably retained within TeleMessage servers or forwarded to your choice of archiving data storage vendor.

Our mobile archiving products securely record content from mobile carriers and mobile devices for various ownership models (BYOD, CYOD, and employer-issued). With our multiple archiving solutions, you can always find the right tools or blend for your requirements:

TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Visit our website at www.telemessage.com to learn more about our mobile archiving products.

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