Cost v.s. Service

By February 7, 2014blog

By Yossi Shteingart, Director of Operations

I always thought that writing a blog would be exciting, but I never got the chance to actually write one. Needless to say I am excited to be finally getting that chance and hope that I can share something of interest with you

I have worked at TeleMessage for the past 14 years and the amazing thing is that I am still learning something new every day. Not many people can say that about their job – I know that I am one of the lucky ones. Not only is my job interesting and challenging but I also get to work with incredible people.

My job has many facets but one of the main challenges that I am facing today – and one that I would like to discuss more in depth – is the challenge of providing a high level of service and availability to our large customers while keeping operational expenses reasonable.

There is no doubt that the technological revolutions that have occurred during the past years, many of which are ongoing, have made my job much easier and have given me access to cost effective methods of providing a level of service that was once only the domain of huge corporations.

One of these technological revolutions is virtualization. Solutions such as VMware virtualization, VEEAM products and Virtual Applications like F5 VE have resulted in IT that’s easier to implement and less costly to own and manage. Virtualization provides high availability for critical applications and streamlines application deployment and migration, providing enormous flexibility to the IT managers’ capabilities of meeting customer demand for new services quickly and at a fraction of the cost.

Today new technologies, which once required costly hardware on premises, are on the rise, providing better solutions to smaller product organizations and helping them stay focused on what they do best – provide the service or product and eliminating everything that is not directly related to that.

There is no shortage of innovation. New ideas are being installed into solutions and released into the market at such a prolific rate that it makes your head spin.  Take infrastructures for instance. Infrastructures were once very complex to redesign, improve or change. Let me introduce “IaaS”, Infrastructure as a Service, and “PaaS” Platform as a Service. They enable you change sections in your infrastructure almost as easily as you change your clothes. IT managers in small organizations can now wisely harness what the world has to offer and comply with their organizations goals by helping the company gain a substantial advantage over its competitors.

To quote Kim Stevenson, the VP of Intel: “In the past, every IT manager’s role was to run the IT systems and ensure that they were stable, available and reliable. No more! CIO’s must now be innovative and competitive.”

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