Business Text Message Archiving and Mobile Compliance – What to Look Out For in an EMM Solution?

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For companies in heavily regulated industries, Enterprise Mobility Management (EMM) plays an extremely crucial role in maintaining compliance with text message archiving regulations. It enables organizations to boost the productivity of their employees by allowing them to use mobile devices – BYOD, CYOD, or company-owned – for their tasks, while also securing these devices and the apps and information installed and stored in them.

Because of the rapid advances in enterprise mobility for the past recent years, it has become even more challenging for smaller and medium-sized organizations to identify the solution that will best fit their electronic communication archiving requirements.

More and more cutting-edge features are being rolled out by vendors each passing year; however, there are select capabilities that your company should focus on so that your selected EMM platform is robust enough to meet your text message archiving and mobile compliance requirements:

MDM

As discussed in our previous post, Mobile Device Management (MDM) is the foundation of the current EMM suites being offered in the market.

In order to ensure that all mobile devices being used in your workplace are configured to abide by your text archiving policy, the MDM platform should:

  • allow your IT to assess the devices’ technical specifications against security criteria
  • authenticate the end user, track all devices connected in the company network
  • enforce security policies appropriate for every user, group, or device

MDM should also be able to provision company-sanctioned apps, as well as uninstall insecure apps from the personal device of the employees.

MAM

The next capability your EMM suite should have is Mobile Application Management (MAM), a software that will allow you to control apps on devices, app updates, and app policies, as well as help you develop special apps critical to your employees’ productivity, and even manage apps on employee-owned devices.

Your MAM platform should also be able to give you access to a private catalog known as Enterprise App Stores. Having this additional feature will enable your employees to access and download company-sanctioned apps such as a WhatsApp archiving tool that will allow them to communicate using the app without breaching text archiving regulations relevant to your business.

MCM

Mobile Content Management (MCM) is the component of EMM designed to define and enforce rules for how business-owned content gets distributed and handled across all mobile users in the workplace. The MCM key capabilities are file storage and file sharing services. Most MCM also incorporate elements of identity management, which gives the IT more control over which employees can access specific sets of data through their mobile device.

IAM

Identity and Access Management (IAM) is a special EMM tool that allows organizations to customize mobile apps and policies based on the specific requirements and use behavior of an individual or group.

IAM-integrated mobile policies are particularly appropriate when a specific employee or department must use certain resources outside of normal operating hours of the business. Another use case is when certain users have to be restricted in accessing applications designated for only top-level organization personnel.

TeleMessage offers mobile archiving solutions that can be fully integrated with the industry-leading MDM and EMM providers in the market – AirWatch and Ivanti.

By combining the enterprise mobile control with TeleMessage’s powerful Mobile Archiver products, organizations can retain mobile SMS, records voice calls, as well as WhatsApp chats, emails, and other mobile content, while enforcing EMM/MDM’s policy to give employees the freedom to communicate in real-time.

Deployment of TeleMessage’s Integrated EMM/MDM Solutions is simple and easy, with a click of a button you can push the TeleMessage App from your EMM/MDM Console. By utilizing the tight integration between TeleMessage and the leading EMM/MDM providers, you minimize your administration and management overhead, bringing users from your EMM/MDM console directly into TeleMessage’s Mobile Archiver app, maximizing the compliance and efficiency of your organization’s mobile fleet.

TeleMessage offers cross-carrier and international mobile text & calls archiving for corporate and BYOD phones. Contact us today to learn more about EMM/MDM Integrated Mobile Archiver products.

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